Senior Service Software Engineer Position Available In Washington, Tennessee

Senior Service Software Engineer
East Tennessee State University
in Johnson City, TN

Apply Now Type:

Full-Time

Salary:

$67,820

Posted:

06/17/2025

Application Due:

07/15/2025

Category:

Programmer/Analyst Department:

Information Technology Services – 50300

Job Category:

Administrative Job Summary Information Technology Services (ITS) is seeking a Senior Software Engineer. Reporting to the ITS Help Desk Manager, the Senior Software Engineer will play a key role in developing, implementing, and maintaining the ITS Enterprise Service Management (ESM) platform, with a specific focus on IT service management (ITSM) functionalities and integrations. This role covers the entire software development lifecycle, including requirements gathering, solution design, coding, testing, deployment, and ongoing support. The Senior Software Engineer will be responsible for developing and maintaining ITSM software and solutions, managing integrations, and serving as a subject matter expert on IT Infrastructure Library (ITIL) service management best practices. Additionally, the engineer will manage full lifecycle of ITSM software requests, including gathering requirements, designing, implementing, testing, and maintaining the software. This position requires strong problem-solving abilities, a commitment to quality, and the capability to work both independently and collaboratively within a team. This position demands extensive ethical, leadership, and pursuit of excellence qualities; and adherence to established policies and procedures for secure data management. A passion for learning new skills, developing innovating solutions, collaborating with the team, and providing excellent customer service is essential for success in this position. The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
Paid time off & leave
17 paid holidays
Educational Assistance
Health and life insurance
Retirement
Access to University facilities and services and much more!
Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/. All positions at East Tennessee State University are contingent upon sufficient funding. ETSU is an equal opportunity employer.

Disclaimer:

The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position’s essential functions satisfactorily with or without reasonable accommodations. Knowledge, Skills and Abilities
Knowledge of service management platforms, with an understanding of their functionality relevant to IT departments.
In-depth expertise in RESTful API design and development, with a strong understanding of best practices, performance optimization, and seamless integration across platforms.
Professional experience with API integration tools and platforms, including designing, developing, and managing seamless integrations.
Proficiency in one or more programming languages commonly used for backend development and scripting (e.g., JSON, PowerShell, PHP, JavaScript, Python, Java, C#, Ruby.)
Demonstrated knowledge of RESTful API principles, including request/response formats (JSON, XML), authentication methods (OAuth, API keys), and error handling.
Knowledge of web development technologies, such as HTML and CSS.
Familiarity with the ITIL framework and ITSM processes, including incident management, problem management, and change management.
Knowledge of all phases of the software development lifecycle, with a focus on ensuring quality and efficiency throughout each phase.
Strong understanding of functional programming concepts, with the ability to apply these principles in the design and development of applications.
Exceptional problem-solving and analytical skills, with a proven ability to identify issues, evaluate solutions, and implement effective strategies to drive optimal outcomes.
Ability to maintain a high level of information security and data integrity throughout the software development process, including all software systems, business processes, and development procedures.
Strong interpersonal skills with the ability to build rapport and facilitate collaboration.
Exceptional written and verbal communication skills, with the ability to organize and convey complex ideas and technical information clearly to both technical and non-technical audiences.
Excellent organizational skills with the ability to manage multiple tasks simultaneously without compromising quality or accuracy.
Ability to make informed, independent decisions related to software maintenance and development.
Ability to think clearly, creatively, and logically to address challenges and develop effective solutions.
Ability to rapidly learn and adapt to new technologies, staying ahead of industry trends and consistently applying new knowledge to improve processes and outcomes.
Strong attention to detail with the ability to accurately manage and analyze large volumes of data, ensuring precision and consistency.
Ability to work effectively both independently and collaboratively, contributing to team goals while taking initiative and managing tasks autonomously when appropriate.
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field; and
Three years of software development experience, with at least one year focused on API development and integration or

ESM/ITSM

backend development.
OR
Master’s degree in Computer Science, Information Technology, or a related field; and
One to two years of software development experiences, with at least one year focused on API development and integration or ITSM backend development.
OR
Ten years of software development experience, with at least three years focused on API development and integration or ITSM backend development.
Preferred Qualifications
Administrative or development experience in an ESM platform.
Experience integrating with common enterprise systems, such as Microsoft Entra or Active Directory.
Experience in creating custom applications, ITSM solutions, and web-based development.
ITIL 4 Foundation certification or other relevant ITIL certifications.
Experience working in a higher education environment.

Salary:

$67,820

Posting Number:

AS01572P FLSA

Status

Exempt Close Date:

07/15/2025 Special Instructions to Applicants Administrative/Professional positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
ETSU is an affirmative action/equal opportunity employer.
Apply Now