Software QA Analyst – Hybrid – Norcross, GA Position Available In Gwinnett, Georgia

Software QA Analyst

• Hybrid
• Norcross, GA USAN
• 4.

6

Norcross, GA Job Details Full-time Estimated:

$44.9K

• $55.

2K a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Life insurance Referral program Qualifications Microsoft Word Spanish Computer science Microsoft Excel Management Computer Science CSS Management Information Systems Information Systems Microsoft Office Business development Analysis skills IVR Quality assurance Software quality assurance Bachelor’s degree JavaScript Computer Information Systems Ext JS Test cases 1 year Communication skills Entry level HTML Time management SDLC Full Job Description Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. No agencies please. USAN is seeking a driven individual to join our team as a Software QA Analyst. This entry-level / junior position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission. The Software QA Analyst tests and validates IVR call flows, customer portals, agent desktop & mobile applications, and customer engagement software products through multiple releases. The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong verbal & written communication skills, critical thinking skills, and a strong desire for continuous learning. Duties Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications Perform thorough & efficient test case execution and defect reporting Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system Recommend design improvements or corrections to software developers and business analysts throughout the development process Basic Qualifications 1-2 years experience. Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field. Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment Strong technical and analytical skills Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines Must be very detail-oriented Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel) Preferred Qualifications Bachelor’s degree in Computer Science or Information Systems Background in SDLC Experience with IVRs 1-2 years of Software Quality Assurance experience Fluent in

Spanish Job Benefits:

Competitive compensation program Outstanding benefits package (including medical, dental, vision and life insurance) 401(k) plan Excellent holiday/vacation plans Employee Referral Bonus Program Annual performance-based bonus Company Description United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 26 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted

IVR, USAN

has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted

IVR, ACD

as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation. For more information, please visit us at www.usan.com