ERP Support Specialist Position Available In Lee, Alabama
Tallo's Job Summary: The ERP Support Specialist in Opelika, AL provides support for Microsoft Dynamics NAV and other business applications, offering assistance via phone, email, and remote access. Responsibilities include troubleshooting, training end users, and creating process documentation. Candidates need a bachelor's degree in information systems, strong communication and problem-solving skills, and experience with Microsoft Office Suite and ERP systems. Some travel may be required, with occasional weekend availability during peak seasons.
Job Description
ERP Support Specialist 3.8 3.8 out of 5 stars Opelika, AL 36801 The ERP Support Specialist provides overall support related to Microsoft Dynamics NAV and other business applications.
AREAS OF FOCUS
Provide support via phone, email and remote access. Train end users on processes and new functionality. Develop process documentation.
ESSENTIAL RESPONSIBILITIES
Provide first level direct support to end users and station managers via email or phone. Analyze and troubleshoot day to day challenges, error codes and functionality issues. Serve as a ERP subject matter expert (SME) in regards to workflows, processes and best practices for logistics and procurement departments. Provide on-site and remote training to end users on new features and functionality. Create and update process documentation. Proactively addressing daily operational concerns in a fast-paced environment. Ensuring timely resolution and problem solving for all incoming support tickets or communication. Tracking all inquires and providing proactive feedback and recommendations to IT department and Bonnie leadership teams to stay ahead of any potential growing obstacles or road blocks to the software and/or production plans. Collaborating with internal departments as a cross functional team to maintain smooth system operations and a speedy resolution process. Establish and maintain a positive and professional relationship with managers and end users. Assist in annual system auditing, station year end inventory process. Perform other duties as assigned by management or supervisor.
SKILLS/QUALIFICATIONS
Minimum Education and Experience:
Bachelor’s degree in information systems or supply chain preferred Licenses and/or
Certificates:
Valid driver’s license
Knowledge, Skills, and Abilities:
Ability to learn complex software Excellent communication skills and the ability to communicate technical concepts and information to non-technical end users verbally and in writing Strong computer skills and technical understanding of Microsoft Office Suite Strong problem solving skills Ability to effectively train end users on software functionality Process documentation experience preferred Microsoft Dynamics NAV, Supply chain, IT and/or horticulture experience preferred
WORKING ENVIRONMENT
Working Conditions :
Primarily within office but some travel may be required. Job requires regular 5 day work week all year, but will require some weekend remote availability during peak spring season.
DISCLAIMER
The information on this description has been designed to indicate the general nature and level of work performed by employees within this job title. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, environmental conditions, or qualifications required of employees assigned to this job. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
