W2 only- Genesys Configuration Specialist (100% Remote) Position Available In Broward, Florida
Tallo's Job Summary: The Genesys Configuration Specialist position is a long-term opportunity based in Jacksonville, FL, but offers 100% remote work. Responsibilities include configuring and maintaining Genesys Cloud solutions, integrating with third-party applications, and providing technical support. The ideal candidate will have at least 5 years of Genesys Cloud administration experience and strong problem-solving skills, with a preference for a Bachelor's degree in Computer Science or related field. Certifications in Genesys Cloud CX or related technologies are a plus.
Job Description
Position:
Genesys Configuration Specialist Duration :
Long Term Location :
Jacksonville, FL (100% Remote – Work ) Job Summary We are seeking a skilled Genesys Configuration Specialist responsible for the setup, configuration, and maintenance of Genesys Cloud solutions. The ideal candidate will have a strong background in Genesys Cloud administration, focusing on system configuration, integration, and support within contact center environments. Responsibilities Configure and maintain Genesys Cloud solutions to meet organizational requirements. Develop and configure Genesys Cloud connectors, APIs, and middleware solutions to enable seamless integration with other systems. Integrate Genesys Cloud with third-party applications, ensuring seamless communication and data flow. Monitor and analyze system performance, implementing optimizations as needed. Provide technical support and troubleshooting for Genesys Cloud-related issues. Collaborate with cross-functional teams to align system configurations with business objectives. Document configurations, processes, and procedures for future reference and compliance. Train end-users and administrators on effective use of Genesys Cloud features. Qualifications Minimum of 5 years of experience in Genesys Cloud administration and configuration. Proficiency in developing and configuring Genesys Cloud connectors, APIs, and middleware solutions. Experience with system integration, including working with RESTful APIs and middleware. Strong problem-solving skills with the ability to troubleshoot complex system issues. Excellent communication skills, both written and verbal. Ability to work collaboratively in a team environment. Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred. Preferred Qualifications Experience with cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with networking concepts and security principles. Certifications in Genesys Cloud CX or related technologies.
