Information Technology Infrastructure Library Position Available In Hillsborough, Florida

Information Technology Infrastructure Library
Software Guidance & Assistance, Inc., (SGA), is searching for an Information Technology Infrastructure Library for a

CONTRACT TO HIRE

assignment with one of our premier Utility Services clients in Tampa, FL
. Responsibilities
: The Information Technology Infrastructure Library (ITIL) Process Analyst Sr is responsible for IT Service Transition and Operation processes and procedures specifically Change, Configuration, and Problem Management. Responsible for design, implementation, reporting and execution of all Change, Configuration, and Problem Management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and

NERC CIP

requirements. Provides guidance and support in developing and managing the underlying, departmental procedures and work instructions that support process effectiveness. Takes ownership of the day-to-day operations of the IT Change Enablement Process. Plays a key role in mitigating the risks associated with the implementation of IT changes, maintaining compliance in accordance with organizational audit requirements (ITSOX), interfacing with other ITSM processes and ensuring the quality of IT systems performance and services. Implements change, configuration, and problem management processes. Participates and assists in daily operations on more complex projects. Works under minimal supervision. Participates and assists in daily operations along with business partners, subject matter experts, and the compliance team to ensure that processes are followed, improved, and effective. Leads projects, cross train peers and consult on the work of business partners, subject matter experts, and help the compliance team develop more robust and focused processes to meet compliance requirements. Implements change, configuration, and problem management processes. Ensures that business partners and team members remain compliant and knowledgeable with processes. Provides guidance, expertise, and consultation in the planning, design, and improvement of change, configuration, and problem management processes. Required Skills
: Bachelor’s degree in computer science or business discipline. In lieu of a bachelor’s degree, an additional 4 years of experience may be considered. ITILv3 or ITILv4 certification at Foundation level obtain within 6 months of hire IT related certifications (CCNA, MSCE, Network+, etc.) 5 years of related work experience performing the Duties & Responsibilities of this position. Experience with the Change management / Change enablement module within ServiceNow or other IT Service Management platforms. Working knowledge maintaining the Configuration Management Plan, managing CM products, documentation and software baselines, and preparing/publishing results of software and documentation audits. Working knowledge of monitoring/reporting status of Change Requests (CRs), Discrepancy Reports (DRs) and Request for Changes (RFCs); and skills for successful performance. Working knowledge of Configuration Management (CM), Independent Verification & Validation (IV&V), evaluation and system design. Ability to be a liaison between program and customer management. Strong understanding of system and application integration, including virtualized environments. Must possess a strong process background along with a solid understanding of the technology domains used within IT to support the overall Change, Configuration, and Problem Management processes. Experience implementing Change, Configuration, and Problem Management processes throughout life cycle development phases to maintain consistent configuration control. Preferred Skills
: Master’s Degree in IT related field or MBA. ITILv3 or ITILv4 Intermediate Level Certification Utility security and regulatory standards, including but not limited to NIST and NERC CIP and analysis experience under

NERC CIP

requirements. Working knowledge in data analytics and/or dashboarding technology Working knowledge in user training and implementation of ITSM solutions Working knowledge in data analytics and/or dashboarding technology Working knowledge in user training and implementation of

ITSM SGA

is a technology and resource solutions provider driven to stand out. We are a women-owned business.

Our mission:

to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

sgainc

Position Id:

25-01870