Systems Analyst Position Available In Orange, Florida

Description As a Systems Analyst for United Parks you will provide crucial technical support across diverse business operations, including Park Operations, Culinary, Retail Merchandise, Games, Credit & Finance, and Marketing. In this role, you’ll be a key player in resolving mid to high-level (Tier 2-3) technical issues, collaborating with third-party vendors, and deploying production fixes and enhancements. You’ll also work closely with both IT and business teams to identify and implement solutions that boost system and process efficiency.

You will:

• Provide daily technical support for assigned lines of business and their integrated systems and applications.
• Track and report on key performance indicators (KPIs) for business-critical processes.
• Leverage your familiarity with cloud technologies, including AWS, GCP, and Azure, to support our systems.
• Utilize your strong understanding and ability to use Elastic for comprehensive system analysis and troubleshooting.
• Ensure all system activities adhere to SEA Standards, policies, and best practices regarding safety, security, access controls, and change and release management.
• Guarantee that defect resolutions meet established Service Level Agreements (SLAs).
• Escalate issues to software vendors as needed.
• Utilize SQL queries, reports, and web service tools to monitor system health and performance, interpret results, and identify areas for improvement.
• Assist with testing resolutions, patches, and software updates.
• Develop comprehensive documentation and knowledge articles for complex systems to aid in troubleshooting, audits, integration, and training.
• Configure systems for assigned applications across all environments.
• Lead high-severity incident calls, taking charge of communication, diagnosis, resolution, and post-incident root cause analysis.
• Track issues and action items to resolution using JIRA.
• Communicate progress during daily stand-ups or SCRUMs and provide weekly updates and metrics to leadership.
• Actively contribute to continuous process and workflow improvements.
• Perform other duties as assigned Skills Sql, Agile, Business analysis, Requirement gathering, database, Jira, Systems analysis, point of sale, troubleshooting, Support, Business systems analysis, ticketing system, reservation software Top Skills Details Sql,Agile,Business analysis,Requirement gathering,database,Jira,Systems analysis,point of sale,troubleshooting,Support,Business systems analysis Additional Skills & Qualifications What it takes to succeed:• Working knowledge of database structure language and ability to demonstrate SQLquery skills required• Excellent verbal and written communication skills with an ability to translate businessrequirements into User Stories and to provide corresponding technical requirements• Experience in drafting technical design proposals for system enhancements orreplacements• Proven ability to effectively communicate directly with Business Owners and Internal andExternal Customers.
• Demonstrated ability to understand, predict and avoid downstream impact to changes tointegrated systems and applications, understanding of when to get other teams engagedat integration points.
• Excellent ability to converse with vendors and external resources to maintainprofessional business relations in the support of our systems
• Experience in creating training documents and training programs and ability to teach asession to both non-technical business users and technical IT resourcesWhat else is important:
• Participate in project work, project deployment and providing hands-on installation ⊃port services
• Cultural fit as a team player with positive attitude and strong interpersonal skills – mustalso be able to work independently
• Strong problem solving and analytical skills
• Must be able to identify risks, address issues and follow change management policies
• General knowledge and experience of SDLC and ITIL standards with applicationimplementations, software upgrades, and hardware refreshes
• Previous experience in a client facing role. Proven track record of customer interactionand support.
• Ability to learn new technologies quickly Experience Level Expert Level