Annuity Systems Support Analyst Position Available In Pinellas, Florida

Annuity Systems Support Analyst Raymond James Financial, Inc. – 3.8

Saint Petersburg, FL Job Details Full-time Estimated:

$64.5K – $83.1K a year 14 hours ago Qualifications Mid-level Microsoft Office Finance High school diploma or GED Analysis skills Supervising experience Bachelor’s degree Usability Trade school Business Administration 1 year Root cause analysis Associate’s degree Communication skills Full Job Description Job Description Job Summary Under general supervision, uses specialized knowledge and skills obtained through experience and/or training to provide telephone support to branch professionals. Collaborate with the management team to identify opportunities for enhancements to the applications and assist with implementation of those enhancements. Recommend solutions to moderately complex problems. Extensive contact with internal customers and external contacts is required to identify, research and resolve issue. Essential Duties and Responsibilities Provide telephone support to financial advisors, sales assistants, branch managers and other branch professionals as it relates to submitting annuity business via the firm’s electronic order entry system. Act as a liaison between compliance personnel and financial advisors, sales assistants, branch managers and other branch professionals regarding outstanding compliance issues with pending annuity business. Identify issues that prevent business from being submitted electronically or lead to a less than ideal user experience, perform root cause analysis of those issues, report issues to the appropriate party and follow through until resolution. Keep abreast of annuity product changes, rate changes, system changes and process changes (both internally and externally) and how those affect the submission of annuity business. Advise management on suggestions that would improve the financial advisor’s user experience and streamline the submission of annuity business. Create and maintain training material for use by financial advisors, sales assistants, branch managers and other branch professionals Perform operational testing of system enhancements and new software applications for accuracy and usability. Maintain a general knowledge of all areas within the business unit and how they impact the flow of annuity business. Monitor and work team electronic mailbox. May assist with training new associates. Prepare written recaps, reports and spreadsheets for special projects and submits to management for review. Perform other duties and responsibilities as assigned. Knowledge, Skills, and Abilities Knowledge of Basic insurance concepts, practices and procedures used in the securities industry, principles of securities industry operations and/or financial markets and products, as required by assigned functional area. Principles, practices and procedures of general office concepts MS Office suite of products Skill in Problem resolution and effective communication, both verbally and written. Supporting the testing of new systems, applications, and system enhancements. Identifying and resolving systemic and operational issues. Performing operational testing on new systems or system enhancements for accuracy and usability factors. Evaluating processes and systems and identifying potential user experience improvements. Ability to Handle a high volume of phone calls. Diffuse a potentially heated situation in a calm manner. Work independently as well as collaboratively within a team environment. Provide the highest possible level of support to our customers Establish and maintain effective working relationships, both internally and externally. Demonstrate strong analytical skills and use critical thinking when solving problems. Attend to detail while maintaining a big picture orientation. Read, comprehend and apply technical information. Organize and prioritize multiple tasks with changing priorities to meet critical deadlines in a fast paced environment. Educational/Previous Experience Requirements High School diploma or equivalent with a minimum of two (2) years’ experience. OR ~ Associate’s degree (A.A.) or equivalent from a two-year college or technical school and one (1) year related experience. Bachelor’s Degree Preferred Any equivalent combination of education, training and/or experience. Licenses/Certifications None required

Education Bachelor’s:

Accounting, Bachelor’s:

Business Administration, Bachelor’s:

Finance Work Experience General Experience – 4 to 6 months Certifications Travel Less than 25% Workstyle Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. #LI-JM1