Client Tech Supt cnslt III Position Available In Fulton, Georgia

265585

Date:

05302025
Technology

CLIENT TECH SUPT CNSLT III

Alpharetta, Gia, United States
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Connect now, later
Description
ADP is hiring a GlobalView Application Services Consultant

Job Responsibilities:

Provide 2nd level postlive issue resolution within Service Level Agreement timeframes specifically investigation, solution identification, rmendation, configuration, unit testing and solution documentation. Lead is escalation.
Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles mostplex
Provide consulting services to client base. Provide guidance on design and configuration ofplex solutions as well as provide functionaltechnical expertise. Develop and conduct lifecycle miniproject solutions. Lead handles mostplex.
Deliver effective clientmunications and ticket managementresolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client’s current offering.
Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators Account Management. Attend client facing meetings as required
Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
Identify, manage and test SAP Note application as an Advanced Correction.
Create and send Customer messages to SAP to request support and corrections
specialist knowledge in country andor functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise
Lead develop,anize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmentalperformance activities of team.
Performs other related duties as assigned.

Technology Specific Job Requirements:

SAP PayrollHR application experience including EnterprisePersonnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
Excellent Understanding of Payroll Processing Methodology
Understanding of Employee Self ServicePortal.

Experience:

35 Years of Directly Related Experience.

RESPONSIBILITIES

Analyze support issues logged in accordance with clients’ SLA.
Prepare functional specifications and change control requests, including design and configuration details.
Provide consulting services to client base.
Perform Configuration and resolve client issues based on the ticketing systemCRM.
Provide guidance on design and configuration ofplex solutions as well as provide functionaltechnical expertise.
Knowledge of FICA limits, Tax er, SAP Note BSI TUB updates and Year End activities.
Ensure client and support center documentation are maintained.
Deliver effective clientmunications and ticket managementresolution via CRM.
Ensure that customer needs are addressed; work with Global View Product Manager on items that are not currently part of client’s current offering.
Communicate effectively with ADP ancillary services.
Liaise with Service Delivery Coordinators Account Management.
Attend client facing meetings as required.
specialist knowledge in country andor functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Performs other related duties as assigned.
Up to 10% client travel required.

Technical Skills Needed:

Strong SAP PayrollHR application experience with specific knowledge of: EnterprisePersonnel Structure
SAP Payroll Configuration Rules and schemas, Wage Types, Overpayment Functionality
Postings to finance
Excellent understanding of US Payroll Processing Methodology
SAP HCM Integration with other products and Interfaces will be an added advantage

QUALIFICATIONS REQUIRED

Bachelor’s Degree or its equivalent in education and experience.
Must have 5+ years of proven handson SAP Payroll configuration consulting experience in the US andor Canada.
SAP certification or equivalent SAP work experience.

PREFERRED QUALIFICATIONS

Preference will be given to candidates who have the
following:

Problem Resolution:

ability to work systematically and logically to resolve problems, address opportunities and management situation at hand.
Identify causes, relationships, implications and solutions.
Demonstrate knowledge and application of key methodologies employed by Application Support Team.
Business Consulting Skills provide via professional manner and presentation with the ability to set, manage and satisfy customer expectations through personal involvement or delegation.
Excellent verbal and writtenmunication skills.
Client Focused.
Ability to Mentor and Guide other associates in area of expertise

YOU’LL LOVE WORKING BECAUSE YOU CAN

Have courageous team collaboration. Couragees from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution.
Deliver at epic scale. We deliver real user oues using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners. We align ourselves with other smart people in an environment w we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
Act like an owner & doer. Missiondriven andmitted to leading change, you will be encouraged to take on any challenge and solveplex problems. No tasks are beneath or too great for us. We are handson and willing to master our craft.
Give back to others. Always do the right thing for our clients and ourmunity and humbly give back to themunity w we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
Join apanymitted to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? today!
Find out why peoplee to ADP and why they stay: youtu.beODb8lxBrxrY
(ADA version: youtu.beIQjUCA8SOoA )
A little about

ADP:

We are aprehensive global provider of cloudbased human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, andpliance expertise. We believe our people make all the difference in cultivating a downtoearth culture that embraces our core values, wees ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemedanizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP ismitted to an inclusive, diverse and equitable workplace, and is furthermitted to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and fullpliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adplifeatadp to learn more about ADP’s culture and our full set of values.