Helpdesk Ticketing System Written And Verbal Communication Skills Analyst Position Available In Fulton, Georgia

Helpdesk Ticketing System Written And Verbal Communication Skills Analyst (Jobs Requirement id 153981 Job title Analyst Job location in Atlanta, GA Skills required Excel Spreadsheets, O365 Pro Plus Core Applications, Service Now Expertise, Helpdesk Ticketing System Written And Ve Open Date 23-Jun-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement

• Job interview type

•

Email Recruiter:

coolsoft

Job Description Analyst:

Excel Spreadsheets, O365 Pro Plus Core Applications, Service Now Expertise, Helpdesk Ticketing System Written And Ve Start date : 07/14/2025

End Date :

06/30/2026 Submission deadline : 06/26/2025

Client Info :

DHS Note:

Agency Interview Type :

Web Cam Interview Only

Remote Description :

The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.

• This position is

ADMINISTRATIVE/CLERICAL SUPPORT ROLE

in nature; it is NOT an IT

• Technical support position.
• State of Georgia resident applicants only.

Position Responsibilities:

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States Call502-379-4456 Ext 100for more details.

Please provide Requirement id:

153981 while calling.