NICE CX Configuration Specialist Position Available In Fulton, Georgia

Location:

REMOTE Salary:

$65.00 USD Hourly – $70.00

USD Hourly Description:

Our client is currently seeking a NICE CX Configuration Specialist in Roanoke, VA. This role is fully remote. This job will have the following responsibilities: Customer-facing resource to manage enterprise-wide Contact Center solutions for customers from many verticals on the NICE inContact CXone platform. The CX Configuration Specialist provides application engineering professional services, specifically in the contact center domain. In this role, you must be able to meet with clients, perform design sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices, perform all aspects of the configuration of call flows and scripting, perform a testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with customer to rollout final solution into production.

Qualifications & Requirements:

EDUCATION/CERTIFICATIONS

Bachelor or Master of Science in Computer Science or Software Engineering NICE inContact CXone Certified Implementation Partner Certifications Experience in Contact Center Services implementation and configuration Expertise in NICE InContact CXone platform for contact center services NICE inContact CXOne Certifications – NICE CXOne Core/QM/PC/WFM/DFO (or equivalent experience) Know User Hub or Central Administration tools for contact center object configuration Extensive experience with NICE inContact Studio using the visual editor and script programming language for contact flows (voice (inbound/outbound), email, chat, SMS) Proven ability in call flow scripting of complex call center environments Experience with troubleshooting contact center issues, call routing, traces, integrations, etc Experience with RESTful web services and integration with APIs for CRMs and databases Understand technical requirements and be able to document those requirements via call flow diagrams and functional design specifications Ability to interpret and analyze business requirements, identify risks and design appropriate solutions. Excellent written and verbal communication skills Be capable of presenting and reviewing design specifications with stakeholders Experience with Workforce Management Experience with Feedback Management, DB Connector and Virtual Agent Hub Experience with CRM Agent Applications inside CXone Console (ServiceNow, ZenDesk, Microsoft Dynamics, MS Teams) Experience with AI and chatbots (Amelia, Dialogflow, etc.) By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

ckirmse@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com