Senior Customer Experience Analyst (CX) Position Available In Fulton, Georgia

Senior Customer Experience Analyst (CX)
Atlanta, GA Full Time Posted by: Resolution Technologies, Inc.

Posted:

Wednesday, 21 May 2025 Sr. Systems Analyst (CX)

Job Summary:

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes. Sr. Systems Analyst (CX)

Primary Job Responsibilities:

Conducts analysis of business and system processes, system data, integration, and reporting.
Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
Serves as the application and technical subject matter expert.
Provides defect management of applications, systems, databases, or websites.
Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
Provides expertise on the resolution of the most complex system design and integration problems.
Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.
Identifies and leads process improvement efforts within teams.
Contributes to and champions best practices, methods, standards, and processes.
Leads analysis for the evaluation and selection of new analysis solutions and tools.
Leads knowledge sharing and shared understanding amongst the team.
Perform other duties as assigned.

Organizational Impact:

Works to achieve day-to-day objectives with significant impact on operational results within area of work.
Works independently under limited supervision.
May be responsible for entire projects or processes within area.

Leadership & Talent Management:

May be responsible for providing guidance, coaching and training to other employees within functional area.

Knowledge & Experience:

Experience in collecting requirements for and helping to establish reporting/data analytics solutions
University degree or equivalent experience and minimum 5-7 years of prior relevant experience required. Sr. Systems Analyst (CX)

Required Skills:

Experience and skillset with running SQL queries
Azure App Insights experience
Prefer experience in using

Adobe Analytics Physical Requirements:

May require travel
Location Atlanta, GA, United States of America
Industry IT
Company Resolution Technologies, Inc.
Contact Reference

NT3198737689

Posted Date 5/21/2025 11:25:18 PM