Specialist, Project and Process Quality Position Available In Fulton, Georgia

Specialist, Project and Process Quality Delta Airlines – 4.2

Atlanta, GA Job Details Estimated:

$54.8K – $69.9K a year 9 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance 401(k) Adoption assistance Parental leave Employee assistance program Vision insurance Life insurance Pet insurance Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Microsoft Access Customer service Project coordination Microsoft Office High school diploma or GED Project management Bachelor’s degree Smartsheet Technical project management Senior level Certified Project Manager Communication skills Full Job Description

UNITED STATES, GEORGIA, ATLANTA HR & LABOR 13-JUN-2025 REF

#: 28854 HOW

YOU’LL HELP US KEEP CLIMBING

(OVERVIEW & KEY

RESPONSIBILITIES

) The Specialist will ensure the effective management and optimization of the HR Smartsheet platform and other related tools, enabling streamlined project execution and enhanced visibility across HR initiatives. This position plays a critical role in aligning cross-functional efforts, maintaining governance, and supporting operational excellence through process design, reporting, and continuous improvement.

More about the position:

Administer and continuously enhance the Smartsheet platform, including Control Center, Dashboards, Data Shuttle, and Dynamic View, to drive visibility, efficiency, and scalability across HR projects. Partner with stakeholders across PPQ, IT, Supply Chain, and Security to align project priorities, ensure compliance, and support the successful execution of strategic initiatives. Lead and facilitate weekly HR Project Governance and Intake & Portfolio Sync meetings to ensure alignment, transparency, and effective decision-making across the HR project portfolio. Develop and implement strategic workflows, standard operating procedures (SOPs), and training resources to promote operational excellence and consistency within HR-PPQ processes. Provide day-to-day support for HR-PPQ teams by managing the internal PPQ ticketing system, resolving project-related issues, and maintaining project plans and workspaces. Regularly assess and optimize existing workflows, dashboards, and reports to identify opportunities for innovation and process improvement. Respond to custom reporting and executive dashboard requests, delivering tailored solutions that support data-driven decision-making.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9% New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period 10 paid holidays per calendar year Birthing parents are eligible for 12-weeks of paid maternity/parental leave Non-birthing parents are eligible for 2-weeks of paid parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED

(MINIMUM

QUALIFICATIONS

) Minimum of 2 years of experience in project coordination, operations, or platform administration, preferably within HR or cross-functional environments.

Required Certifications:

Smartsheet Core Product Certification Smartsheet Project Management Certification Functional Competencies and Skills needed: Smartsheet expertise Process design and optimization Technical communication Project management Stakeholder management Data integrity and compliance Problem solving & Critical thinking Change management Fluency with Microsoft Office software (Excel, Word, Access, and PowerPoint) Excellent interpersonal customer service skills and the ability to work in a team environment Must possess ability to effectively interact with a variety of individuals within the company, clients, technology partners, and vendor organizations The ability to multi-task and work under tight deadlines Ability to manage highly confidential materials and issues effectively Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.

WHAT WILL GIVE YOU A COMPETITIVE EDGE

(PREFERRED

QUALIFICATIONS

) Bachelor’s degree Demonstrated excellent customer service skills; ability to build strong formal and informal relationships. Demonstrated excellent written and verbal communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.