Product Support Specialist Position Available In Cumberland, Maine

Product Support Specialist at Robert Half in New Gloucester, Maine, United States Job Description Description We are looking for a skilled IT Support Specialist to join our team in New Gloucester, Maine. This is a Contract-to-permanent position, offering an excellent opportunity to work onsite and contribute to the optimization of a customized Salesforce environment. The role involves enhancing system functionality, creating user-friendly documentation, and collaborating with stakeholders to address system challenges effectively.

Responsibilities:

• Analyze and identify areas for improvement within the customized Salesforce platform, providing actionable feedback to the IT team.
• Develop and refine user documentation, including guides and process workflows, to ensure clarity and usability.
• Assist in configuring Salesforce and building reports to support business needs.
• Collaborate closely with Salesforce subject matter experts, project managers, and end-users to address system-related concerns.
• Perform light technical tasks, such as adjustments within the organization’s Salesforce setup, as needed.
• Participate in hands-on evaluations to demonstrate expertise and suitability for the role.
• Provide onsite support five days a week, ensuring prompt response to user and system issues.
• Facilitate effective communication between technical teams and end-users to bridge gaps and improve system adoption. Requirements
• Strong technical aptitude and familiarity with desktop and system administration tasks.
• Excellent communication skills to translate technical concepts into user-friendly language.
• Analytical mindset with the ability to navigate complex systems and identify solutions.
• Bachelor’s degree preferred, though an Associate’s degree will be considered.
• Availability to work onsite, Monday through Friday.
• At least one year of relevant experience in a similar role.
• Comfort working in evolving technology environments with minimal documentation.

Technology Doesn’t Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .