Control Systems Analyst II Position Available In St. Louis, Missouri

At GrayMatter, we transform operations and empower people. Our technology and consulting services help manufacturers, water utilities and energy companies digitize operations, eliminate cybersecurity threats and harness analytics to accelerate production. And that’s where you come in. GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork. We’re looking for a Control Systems Analyst II in St. Louis, MO to join our team! The Control Systems Analyst II (CSAII) provides mid-level support within GrayMatter’s 24×7 Support Center. This role is primarily responsible for troubleshooting and supporting control systems, SCADA HMIs, historians, and OT networks. The CSAII is responsible for handling incoming tickets and calls, following escalation protocols, and supporting the early development of an OT Command Center. The CSAII will also assist with documentation and basic contract support. This is an mid-level role ideal for those starting their career in support operations or network monitoring environments.

General Job Duties:

Troubleshoot

PLC, DCS, SCADA

HMI’s, historians, and overall OT networks
Respond to support center calls and tickets, following procedures for issue documentation and escalation.
Maintain accurate records of support requests using the designated ticketing system.
Assist in the development and documentation of support center workflows and processes.
Participate in rotating shifts and on-call support to ensure 24×7 coverage, including nights, weekends, and holidays.
Support the use and refinement of support tools, including the ticketing platform.
Contribute to efforts around OT command center setup and process improvement with clear communication and feedback.
Working Varies hours within the 24×7 support team
This position requires infrequent travel, typically less than 20%. When required, travel may be overnight.
Mentoring of entry level resources Assisting management with creating training and document handling

Knowledge, Skills and Experience Needed:

Required Education and Experience:

A minimum of a two year degree or equivalent work experience. 3-6 years of experience in a customer service support role or customer facing role
3-6Industry experience years
Exposure to 24×7 support environments
Interest in OT network operations
Familiarity with basic contract tracking or ticketing systems
Showcase GrayMatter’s Core Values of Accountability, Integrity, Respect, Innovation and Teamwork The target annual base compensation range for this position is $80,000 – $100,000, based upon relevant qualifications.

Featured Benefits:

Medical, dental, and vision insurance beginning day one of employment
Employer paid short term disability and life insurance
401(k) with up to 4% company match
Paid holidays, paid time off, paid sick leave, and paid parental leave
Additional benefits available such as long term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA