System Support Analyst Position Available In St. Louis, Missouri

System Support Analyst St. Louis County – 3.6 Clayton, MO Job Details Full-time $21.49 – $25.79 an hour 1 day ago Benefits Paid time off Loan forgiveness Qualifications Software troubleshooting Mid-level Master’s degree Full Job Description JOB St. Louis County Government’s Department of Information Technology seeks to hire for the position of IT System Support Analyst. The System Support Analyst serves as the initial point of contact for all technical support inquiries. This role is responsible for providing prompt, courteous, and effective assistance to users experiencing hardware, software, or network issues. The System Support Analyst will troubleshoot basic problems, resolve routine issues, and escalate more complex problems to higher-tier support as needed.

The starting salary range for this position is between $21.49 – $25.79 hourly, depending upon the candidate’s qualifications as well as budgetary considerations.

We offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit: Competitive Benefits – St. Louis County Website. St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit: Public Service Loan Forgiveness | Federal Student Aid.

EXAMPLE OF DUTIES

Respond to and log all incoming support requests via phone, email, or ticketing system according to SLA.Provide first-level technical support for desktops, laptops, mobile devices, printers, and applications. Perform routine tasks such as password resets, account lockouts and software installations.

Diagnose and resolve basic network and connectivity issues.

Maintain accurate records of issues and solutions in the help desk system.

Follow documented procedures and contribute to internal documentation and knowledge base. Escalate unresolved or complex issues to Tier 2 IT staff in a timely manner.

Support onboarding and offboarding processes, including MFA setup and user account provisioning.

Assist with inventory tracking and hardware/software asset management.

Maintain high levels of customer service and ensure timely follow-up and communication with end-users.

Perform other duties as required or assigned.

SUPPLEMENTAL INFORMATION SELECTION AND APPOINTMENT

A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant’s education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant’s earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY

Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans’ status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.

St. Louis CountyDivision of Personnel, 7th FloorClayton, MO 63105(314) 615-5429Relay MO 711 or 800-735-2966

An Equal Opportunity EmployerFax:

(314) 615-7703www.stlouiscountymo.gov