Computer Systems Analyst I (XVIII Airborne Corps) Position Available In Cumberland, North Carolina

Overview Abacus Technology is seeking a Computer Systems Analyst to provide IT service support, audio/video (A/V) technical assistance, and dedicated IT support for the XVIII Airborne Corps at Fort Bragg. This is a full-time position. Responsibilities Identify, communicate, and manage risks associated with IT and A/V projects supporting the XVIII Airborne Corps. Translate customer requirements into new IT project specifications and system enhancements. Develop IT project plans, detailing tasks, milestones, and resource allocation. Assess business and operational requirements, recommending IT solutions to improve efficiency and effectiveness. Recommend, install, configure, maintain, and upgrade computer hardware, networking components, and software applications. Troubleshoot workstation, server, and network connectivity issues to ensure system availability. Support classified and unclassified IT systems in compliance with Army cybersecurity policies. Coordinate with vendors and IT teams for system upgrades, replacements, and technical troubleshooting. Set up, maintain, and troubleshoot audio/video equipment, VTC systems, and multimedia solutions. Provide technical support for command briefings, presentations, and special events requiring A/V support. Ensure all A/V components integrate seamlessly with the Army’s IT infrastructure. Maintain A/V equipment inventory and conduct routine system testing and performance checks. Ensure compliance with DoD and Army IT policies, including

RMF, DISA

STIGs, and AR 25-2 guidelines. Implement and maintain access control measures, endpoint security, and data protection solutions. Regularly update and patch IT systems in accordance with Army cybersecurity directives. Develop and maintain technical documentation for IT and A/V systems, including setup procedures and troubleshooting guides. Provide training to users on IT security best practices, system usage, and troubleshooting methods. Assist in preparing status reports, IT assessments, and risk mitigation strategies. Qualifications 3+ years experience in IT service support, project management, and A/V system administration. Bachelor’s degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Experience identifying, communicating, and mitigating risks associated with IT projects. Proficient in defining customer/business requirements and recommending IT solutions. Knowledge of network configurations, software installation, and IT system upgrades. Able to plan, implement, and maintain computer and A/V systems supporting command and operational functions. Experience developing technical drawings. Knowledge of Dragon Joint Operations Center (DJOC), Ridgeway and Gavin conference rooms audio/visual hardware, software, and network components and able to provide technical recommendations for modifications or enhancements. Experience with DoD IT service management, audio/video technologies, and mission-critical system support. Familiar with Army IT security policies, RMF processes, and VTC/A/V integration solutions. Hands-on experience with IT project planning, system administration, and network infrastructure maintenance. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled