IT Instructional Classroom Support Professional I Position Available In Wake, North Carolina

IT Instructional Classroom Support Professional I Please attach a Cover Letter, resume/CV, and contact information for at least three professional references. Posting Details
Posting Information Posting Number

PG194163EP

Internal Recruitment No
Working Title IT Instructional Classroom Support Professional I
Anticipated Hiring Range Commensurate with experience ($70,000

• $74,000)
  Work Schedule Monday-Friday, 8AM-5PM
  Job Location Raleigh, NC
  Department CALS IT
  About the Department The College of Agriculture and Life Sciences (CALS) IT group provides comprehensive technology support to CALS departments, centers, and research stations within the NC State community.

This support encompasses administrative, academic, and research computing, as well as a wide range of computing and support services. CALS IT delivers services and support to both the college itself and to supported Departmental and Research units. This position will contribute to this mission by providing on-site IT support services specifically to the college. Essential Job Duties As an IT Instructional/Classroom Support Professional (ITICSP), you will play a crucial role in providing essential on-site technical support for our college’s classrooms and conference rooms located across North Carolina State University’s main and Centennial campuses. Your responsibilities will encompass, but are not limited to: Troubleshooting and resolving issues with A/V equipment, videoconferencing systems, and multimedia applications.
Implementing and maintaining wired and wireless network connectivity in supported spaces.
Providing Tier 1 (or Tier 2) IT support within teaching and research labs.
Offering guidance and support to faculty, staff, students, and stakeholders on instructional technology and e-learning tools.
Effectively interacting with users to understand their needs and provide timely solutions, acting as a liaison between the user and internal/external vendors as necessary.
Efficiently managing and resolving support tickets collaboratively and independently.
Providing backup support to the Plant Sciences Initiative.
Supporting the installation and integration of A/V multimedia technology into new and existing spaces. Other Responsibilities Other duties as assigned.
Qualifications Minimum Education and Experience Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology or a related field with two years of experience in the IT field OR
Bachelor’s degree from an accredited institution with three years of experience in IT OR
Bachelor’s degree in Computer Science, Computer Engineering, Math, or Engineering with one year of IT experience OR
An equivalent combination of education and experience. Other Required Qualifications Strong analytical and problem-solving skills.
Excellent communication and customer service skills (written and verbal).
Ability to work independently and collaboratively.
Minimum of two years of experience with A/V integration and support.
Proficiency with Microsoft Windows 10/11 and Apple macOS.
Experience with ITSM solutions like ServiceNow or Remedy.
Ability to use a computer and operate common office equipment.
Ability to lift up to 50 lbs. Preferred Qualifications Extron A/V Associates Certification or CTS certification.
Experience with Extron or Crestron A/V components, lecture capture, and conferencing technologies (Zoom, Google Meet, Webex, Polycom, Skype).
Experience working in higher education (research environment preferred).
Active Directory, JAMF, and computer imaging experience.
Experience with large format printers.
Demonstrated vendor engagement experience. Required License(s) or Certification(s) A valid NC Driver’s License and the ability to obtain an NC Driver’s License within 60 days of hire.
A valid Driver’s License must be maintained throughout employment. Valid NC Driver’s License required Yes
Commercial Driver’s License required No
Recruitment Dates and Special Instructions Job Open Date 06/19/2025
Anticipated Close Date Open Until Filled
Special Instructions to Applicants Please attach a Cover Letter, resume/CV, and contact information for at least three professional references. Position Details Position Number 00106665
Position Type

EPS/SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation

• Adverse Weather Non Mandatory
• Adverse Weather
  Mandatory Designation
• Emergency Events Mandatory
• Medical Emergencies
  Department ID 110103
• CALS IT
  EEO