Infrastructure Analyst Position Available In Erie, New York

Overview:

Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

Respond to and resolve help desk escalations based on outcome of previous incidents. Complete related master work orders or request-based tasks. Respond to and resolve identified technical incidents based on outcomes of previous incidents; analyze and isolate the issues. Use basic diagnostic tools to troubleshoot issues. Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur and report complex issues to senor staff. Participate in project work within the team Provide coaching to less experienced staff on processes. Complete evening responsibilities as scheduled. Identify improvement opportunities to existing procedures to improve efficiency; document these changes as needed. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Education and Experience Required:

Minimum of 4 years’ higher education and/or work experience Prior experience reading and digesting technical information Detail-oriented Proven written and verbal communication skills Prior experience communicating technical problems to management Strong customer focus, including ability to manage customer needs and multiple work priorities Prior experience providing updates and statuses

Education and Experience Preferred:

Bachelor’s degree in technology-related field Minimum of 5 years’ higher education and/or work experience Certifications or special training in related technologies M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $60,890.34 – $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Buffalo, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.