Product Support Specialist Position Available In Richland, South Carolina

Product Support Specialist 5.0 5.0 out of 5 stars Boston, MA Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward. We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply! Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

The Opportunity:

Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team. Reporting to the Manager of Technical Services, the Product Support Specialists are responsible for building and maintaining customer’s technical solutions. Using P3L, our proprietary python based pricing language, the TIS will build a customer’s configuration during an onboarding project and support the configuration once the customer is live. The TIS is also responsible for deploying our standard integrations, making customizations where required. Candidates must have a firm grasp of programs such as Excel and have a willingness to learn our proprietary coding language, P3L, as well as other technologies. As a Technical Implementation Specialist, you will work with our customers to build their quoting workflow in Paperless Parts and work closely with our Services Engineers and Implementation Project Managers to ensure customers are successful with the Paperless Parts Platform. Our implementations require discovery, planning, project management, and change management skills. Our customers vary in size and complexity, so we are looking for someone that has a track record of finding solutions to unique problems, thrives in challenging situations, and wants to apply these skills to help customers maximize the value of the Paperless Parts Platform. Product Support Specialists will become experts in manufacturing processes such as CNC machining, sheet metal fabrication, and 3D printing.

Who you are:

We are seeking a driven individual to join our Implementation and Integrations Team as a Product Support Specialist. The ideal candidate is excited to work with customers, build and foster relationships, and deliver technical solutions that solve their problems. You’re dedicated to working cross-functionally to deliver on crucial customer milestones and mitigate risk. You’re excited about sharing your solutions with your customers and training them to understand how to best utilize the platform.

Responsibilities:

Lead the development of a customer’s new quoting workflow by leveraging Paperless Parts’ best practices and an understanding of the customer’s unique business requirements. Expert knowledge of the Paperless Parts Platform coding language, P3L. Apply a rigorous problem-solving approach to design customized solutions to meet our customers’ needs. Lead the deployment of Paperless Parts standard integrations, making customizations where required. Provide best practices for quoting workflows to maximize customer value. Work in close partnership with Implementation Project Managers and Integrations Engineers to gather requirements, map solutions, and meet onboarding milestones in order to complete projects on time and on budget. Communicate clearly and regularly to implementation stakeholders regarding status and risks. Spend time on-site with customers to build relationships and learn how manufacturing shops operate. Provide ongoing support for customers’ Pricing Configuration and integrations within the Paperless Parts platform. Conduct thorough discovery to inform solution design; document all custom configurations, and code to ensure clarity, maintainability, and effective knowledge transfer for both customers and internal team members. As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates

Knowledge, Skills, and Abilities:

Bachelor’s Degree, Computer Science, Engineering, MIS, or related field Strong skills in a computational environment or programming language (Excel, Python, SQL etc.) Relevant work, education, or hands-on development experience Proven track record of implementing customers and adhering to time-to-value metrics Strong analytical and critical problem-solving skills Ability to translate business requirements to product solutions Familiarity with “job shop” manufacturing, preferred Fast learner, ability to adapt to new processes and technologies, and evolving environments Excellent written and verbal communication skills Willingness to travel when necessary to customer facilities (average is about 25% of the time)

Paperless Parts Life Culture:

At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.

Boston Office:

Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).

Encinitas Office:

Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV’s to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits:

We value you and your family. With this in mind, full-time employees are provided: 100% coverage of health, dental, and vision for you and your dependent Competitive compensation philosophy Unlimited PTO 13+ paid holidays Company-sponsored wellness stipend/free gym membership Pre-tax Commuter and FSA/Dependent Care FSA 401(k) plan Employee recognition program Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.