Unified Communications Analyst Position Available In Shelby, Tennessee

Unified Communications Analyst
Memphis, Tennessee
Client Permanent Placement
Hybrid
12827 Job Description
The Unified Communications Analyst provides day to day support of over 5600 mobile devices in the organization. Support includes but is not limited to device configuration, end user setup and troubleshooting, management/setup of policies and configurations in MDM, labeling and completing requests for shipments to facilities.
Provides day to day mobile device management support to departments and end users.
Places orders for mobile devices as needed.
Creates/modifies Mobile Device Management policies and configurations based on application requirements.
Configures new/replacement devices.
Supports Microsoft Teams platform, including but not limited to new MS Teams requests.
Performs other duties as assigned.
Education Qualifications
Associate’s Degree Information Systems
Experience Qualifications
Two (2) years of Mobile Device Management experience

Substitution:

Four (4) years of Mobile Device Management experience in lieu of education requirements
Skills and Abilities
Ability to access a situation, troubleshoot based on need and solve the problem or complete requested task.
Ability to follow outlined processes
Knowledge and proficient experience utilizing Office 365 products, including Excel, Word, and Outlook
Ability to provide administrative support including but not limited to receiving orders, shipping orders. Includes use of existing ticketing system
Overall knowledge of how to operate mobile equipment
Ability to effectively communicate with end users via phone, email or any other communications platform (ex. MS Teams)
Supervision Provided by this Position
There are no supervisory or lead responsibilities assigned to this position.
Physical Demands
Subject to call back at all times. Must provide own transportation. Ability to travel to any area of the organization, both local and remote as needed.
Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
Required to sit for extended periods.
Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.
Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or Customer interruption, or to recover from hardware or software failures.
Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as Customer or equipment locations, may present very close quarters.
Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.