End User Computing Specialist I Position Available In Alachua, Florida

End User Computing Specialist I

JOB NO:

536174

WORK TYPE:

Staff Full-Time

LOCATION

Main Campus (Gainesville, FL)

CATEGORIES

Information Technology, Veteran’s Preference Eligible

DEPARTMENT

14200200 – IT-AT

TECHNOLOGY SUPPORT SERVI

CLASSIFICATION TITLE:

End User Computing Spec I
CLASSIFICATION

MINIMUM REQUIREMENTS

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

JOB DESCRIPTION

UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology, a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus.
Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
Some key responsibilities and characteristics of this position are:
Assists end users with getting set up on supported equipment and software
Assist with inventory
Familiarizing end-users with how to use the equipment and software
Assists end users with resolving software issues pertaining to supported software
Installs and moves computers, printers, and other end-user technology devices, including installing designated
system images and application software
Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers, printers, and
other end-user technology devices
About UF Information Technology Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.

EXPECTED SALARY

$19.16 – 21.55 per hour; commensurate based on education and experience.

REQUIRED QUALIFICATIONS

Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

PREFERRED

The ideal candidate will possess the following education, experience, and skills:
Knowledge of various current OS environments
Experience providing direct customer support
Troubleshooting basic hardware and software, operating systems and utilities, and Internet client/server software
Knowledge of Microsoft Office Suite, Adobe Suite, G Suite, Dropbox, and other software used across campus

SPECIAL INSTRUCTIONS TO APPLICANTS

A Criminal Background Screening is required.
Applicants are required to submit the following with their application:
Cover Letter
Resume or CV
Professional References (Minimum of 3)
The application must be submitted by 11:55 p.m. of the posting end date.

HEALTH ASSESSMENT REQUIRED

No

ADVERTISED

12 Jun 2025

APPLICATIONS CLOSE:

26 Jun 2025 Whatsapp Facebook LinkedIn Email App