IT Bus Systs Analyst Sr Position Available In Leon, Florida

Description & Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or playing a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, and Win Together we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

Salary Range:

This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. What We Provide in Return for Your Commitment to Our Mission We offer a vast array of benefits to help support the whole you, including:

Remote Work:

We are a remote-first company and almost all positions receive the flexibility of working from home.

Generous Time Off:

Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.

Comprehensive Benefits Package:

Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.

Supportive Services:

Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

JOB SUMMARY

The Business Systems Analyst works closely with the Product Owner, Business Analyst, and the Development team to define, build, test, and deploy product changes that deliver value to our customers and other business users. The Business Systems Analyst is a functional expert on one or more product systems and is responsible for clearly describing the expected functional behavior of the system through appropriate documentation.

ESSENTIAL DUTIES & RESPONSIBILITIES

Organizes and facilitates meetings with Product Owners, Business Analysts, Business Users, subject matter experts, and Information Technology staff to identify and document business needs and objectives, current operational procedures and problems, input and output requirements, data needs and retention, usage, formatting, and security requirements. Ensures the Product Owners, Business Analysts, and Development Team have a good understanding of our product users and consumers to help build a valuable product. Serves as the internal subject matter expert for development by external third-party partners. Creates project documentation to describe system changes, such as user stories, process maps, business rules, business and technical requirements, use cases, business models/flows, and business model test plans. Ensures that project documentation is written at the appropriate level and size to allow the team to deliver value frequently. Manages a regular cadence for producing, reviewing, and obtaining approvals for project documentation to maintain a well-refined and prioritized backlog that supports the Development Team’s availability/velocity. Performs system/functional testing and demos to ensure product changes meet acceptance criteria. Works with Quality Assurance to coordinate acceptance testing with user groups for any rollout of major enhancements or projects. Understands and applies the approved IT methodology and SDLC, i.e., Waterfall, Agile. Performs other related duties as required. Performs research and analysis to support business operations and presents findings to stakeholders. Performs research and analysis for technical requirements regarding Customer SLA’s, Compliance and Security requirements, etc. Plans and designs technology business processes and makes recommendations and changes to improve and support business systems and activities, and/or to deliver greater effectiveness and efficiency.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

A bachelor’s or master’s degree in computer science, information systems, or equivalent combination of education, training, or work experience. Relevant systems analysis experience is required for most of the job levels within this job family. Additional details are further below.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES

Knowledge of One Call’s products and services. Knowledge of the claims management industry. Knowledge of end-to-end systems development life cycles (i.e., agile, scrum, waterfall, iterative, and other modern approaches to software development). Knowledge of industry-standard process methodologies (e.g., Six Sigma, LEAN, ISO, CMM, etc.). Proficiency in solutions design and requirements definition disciplines, leveraging model-driven design-based tools and techniques, including conceptual solution component models, business process models, use cases, etc. Proficiency in standard office software, such as MS Office, Visio, MS Access, etc. Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors). Willingly shares relevant technical and/or industry knowledge and expertise with other resources. Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management, and time management skills. Ability to persuade and influence others on the best approach to take. Ability to estimate work effort for project sub-plans or small projects and ensure the project is completed. Resourceful, open-minded, and proactive in gathering information and sharing ideas. Ability to work in an environment that aligns with the company’s diversity, equity, inclusion, and belonging standards. Ability to work both independently and in a teamenvironment. Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT

This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. This job is primarily sedentary and may involve repetitive motions; thecolleaguemust be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. The colleague must be ableto discern text displayed on a monitor, input data into specific fields using a keyboard, andadjustfocus to distances of up to three feet. The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity. The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload. Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time. IT Business Systems Analyst Senior Advanced professional role. Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior systems analysts. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires 6+ years of demonstrated systems analysis experience with at least one project as the systems analyst lead on a “large” project . We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.