Technology Support Analyst – Digital Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Technology Support Analyst - Digital role involves monitoring order injection processes, implementing solutions, and collaborating with third-party aggregators to enhance digital ordering platforms. Strong interpersonal skills are required. The company values inclusivity and equal opportunity employment. A Bachelor's degree is required, preferably in Computer Science or related field. Technical expertise and IT background are essential, along with great customer service skills and restaurant industry experience.
Job Description
Job Description As the Technology Support Analyst, you will be playing a crucial role in maintaining the overall digital heath. This role involves the effective and strategic monitoring of core order injection processes to identify and resolve issues .This individual will leverage the latest technology tools to develop and implement solutions that stabilize and enhance our digital ordering platforms. Also, requiring collaboration with third party aggregators to identify and act on opportunities of improvement. This person needs strong interpersonal skills and patience. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review
Insight Global’s Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements
- A Bachelor’s degree from an accredited college or university, or equivalent experience, is required
- degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management, or a related field is preferred
- Proficiency with Microsoft Office 365, Tableau, Snowflake, Business Intelligence (BI) tools, Grafana, Datadog, and SQL Ability to identify trends within data sets
- Technical expertise
- IT background
GREAT PERSONALITY!
- Needs great customer service skills!
- Restaurant Industry experience
- Degree in Computer Science, Business Analytics, Information Technology, Computer/Data Systems Management or related field is preferred Certifications and experience in Six Sigma and ITIL Fundamentals
- IT Service Management are highly desired null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
