Technical Analyst – MBS Position Available In Fulton, Georgia

Position Summary The position will serve as an experienced member of the technical support team and will provide all aspects of client support to meet the needs of our associates. This will include support and device management for desktops, laptops, mobile devices, printers & multifunction copiers, phones, and other peripheral equipment. This person will be a primary contact for support at our Mercedes-Benz Stadium offices and will also work with our support team to provide assistance to many of our other locations. This position requires a high-energy individual who has a passion for this field of work and the ability to be a self-starter. This position should take initiative in planning, implementing, and troubleshooting the client support environment within the businesses. This position will work with others in the team to ensure a secure computing environment across the enterprise. Must be able to carry a cell phone and respond quickly to occasional requests for critical assistance (24 x 7). Working occasional events and other selected weekends/evenings will be required. Some occasional travel may be required; must be able to commute to our other metro Atlanta offices when needed. Roles and Responsibilities Support planning, implementing, and troubleshooting the computing environment within the Blank Family of Businesses. This includes PCs, Mobile devices, Services, Printers, Telecommunications, Audio Visual systems, etc. Act as the primary contact for requests for assistance with desktops / laptops, hardware, software, telephone, printer, and AV equipment. Handling IT service requests with prompt response time and follow-up ensuring customer is comfortable with solution. Including new associate onboarding. Hardware and software configuration Workstation deployments Rotating third party events support Rotating on-call (nights and weekends) •All client services associates participate in an on-call rotation. Provide associate training on technologies used in our business environment. Required Skills Must be comfortable providing technical support at the client level as well as designing and administering solutions for the whole enterprise. Exceptionally strong interpersonal skills are required to interact and consult with staff at all levels including senior level management and build strong client relationships. Must be able to prioritize and manage tasks for on-time delivery; must be self-motivated and perform as a team player. Experience working out of a ticketing system required. Strong oral and written communication skills, including presentation skills and experience communicating with technical and non-technical audiences. Possess strong problem solving and technical troubleshooting skills and a good understanding of computer hardware, operating systems, productivity software, and networking. Experience with Windows 10/11, Mac OSX, Microsoft Office, iOS required. Ideal candidate would have strong working knowledge of Microsoft Windows Server, Active Directory / Group Policy management, Microsoft Exchange, and common desktop security and automation tools. Prior experience managing office telecommunications and network/server administration is a definite plus. Some experience with virtualization and PowerShell/VB scripting desired. Must have a healthy understanding of enterprise networking and VPN solutions. Must have a strong working knowledge of client antivirus solutions and ways to secure the desktop computing environment. Work in compliance with relevant corporate policies and best practices and communicate those to clients at all levels. Be comfortable coaching, mentoring, and training junior level staff. Must also have a strong drive to develop and constantly update technical skills. Must be able to lift and move computer equipment of all shapes and sizes independently or with assistance from colleagues. Vendor and project management experience a plus. Qualifications and Education Requirements Bachelor’s degree required, preferably in Computer Science, Information Systems, or related degree.

Certifications desired:

HDI:

Support Center Analyst, MCSA:

Enterprise Desktop Support Technician Minimum 2-3 years of relevant work experience AMB Sports & Entertainment is part of the Blank Family of Businesses comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, PGA TOUR Superstore, AMB West and TGL’s Atlanta Drive Golf Club. About Atlanta Falcons The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons. About Atlanta United Atlanta United joined Major League Soccer in 2017 and won the 2018 MLS Cup in just its second season, the earliest an expansion team has won the title since 1998. The club has set multiple league records including season tickets sales (36,000-plus), single-season average (53,002) and total home attendance (901,033). Owned by Arthur M. Blank, Atlanta United plays its home matches at Mercedes-Benz Stadium. For more information about Atlanta United, including how to purchase season tickets, visit: www.atlutd.com, and follow @ATLUTD. About Atlanta Drive GC Atlanta Drive GC became one of the six founding members of TGL in August of 2023 and will participate in the inaugural season of TGL beginning in January of 2024. Atlanta Drive GC is owned by businessman and philanthropist Arthur M. Blank and is part of AMB Sports and Entertainment (AMBSE), which is comprised of the National Football League’s Atlanta Falcons, Major League Soccer’s Atlanta United FC, Mercedes-Benz Stadium, Atlanta Drive Golf Club, and

PGA TOUR

Superstore. About Mercedes-Benz Stadium Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter. About the Home Depot Backyard The Home Depot Backyard, Atlanta’s #BestBackyard, is an 11-acre multi-use greenspace in the heart of downtown, adjacent to Mercedes-Benz Stadium, that is full of unique opportunities for the local community and visitors alike. Serving the Atlanta community since 2018, the Home Depot Backyard provides a broad spectrum of programming for all audiences and has hosted a wide array of community events while also serving as the premier parking and tailgating destination for the Atlanta Falcons (NFL), Atlanta United (MLS), and other stadium events. The Home Depot Backyard focuses on three key pillars – Arts and Culture, Health and Wellness, and Inspired Learning – through offering a variety of activities from daily fitness classes to one-of-a-kind events focused on uplifting the community. To learn more about The Home Depot Backyard, visit thehomedepotbackyard.com or follow us at @thdbackyard on Facebook, Instagram, Twitter, and Tik Tok.