Technology Support Analyst Position Available In Fulton, Georgia

Technology Support Analyst Morehouse College – 4.0

Atlanta, GA Job Details Estimated:

$58.9K – $70.1K a year 6 hours ago Qualifications Software troubleshooting 5 years Mid-level Windows Bachelor’s degree Online school Organizational skills Mac OS Time management Full Job Description Position Details Position Information Job Type Non-Faculty Position Title Technology Support Analyst Position Number E99960 Department Information Technology Services Location Morehouse College – Atlanta, GA Position Summary Morehouse College seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Technology Support Analyst. This position is responsible for supporting technology in classrooms for face-to-face instruction and assisting with teleconferencing, audio/visual, hardware/software, peripheral devices, multimedia platforms, and emerging technology. Troubleshoot technology issues while classes/events are in session. Support a wide array of applications on both Windows and MAC operating systems. Contribute to the daily workload of the Service Desk. Provide excellent service to the faculty, staff, students, and the broader Morehouse College campus community. The successful candidate will be expected to be flexible, highly organized with great attention to detail, and able to work under pressure while maintaining a professional, courteous, and customer service-focused attitude at all times Required Qualifications Bachelor’s degree or 5 years of experience required. Preferred Qualifications Preferred higher education experience working with various distance learning technologies, audiovisual equipment, networked computers, and various multimedia and productivity software. Preferred Education/Experience Required Knowledge, Skills, and Abilities Excellent written and oral communications skills. Excellent organization and time management skills; ability to manage multiple tasks and projects simultaneously, including defining scope, setting objectives, determining timelines, acquiring resources, tracking progress, and preparing reports. Ability to work professionally with a diverse group of students, faculty, staff, and visitors daily. Physical Demands The Technology Support Analyst will, on a routine and daily basis, be required to sit or stand for prolonged periods of time. The technology support analyst may be required to lift, move or carry computer equipment up to fifty (50) pounds. It may be required to bend, kneel, and crawl under desks and cabinets in certain situations. Incumbents may occasionally be exposed to allergens while performing essential functions of the job. Essential Duties/Responsibilities Essential Duties/Responsiblities Instruct, coach and assist students, faculty, and staff in using multimedia equipment, software, and technology elements ancillary to the instructional mission of the college. Develop and maintain operating instructions/guidelines for classroom multimedia and videoconferencing systems. Work with a wide range of software, including audio, video, and web applications on Windows and Mac OS. Troubleshoot a wide range of technical issues across many platforms and environments. Participate in day-to-day operations and service of the Service Desk Provide on-site and remote technical support for audiovisual equipment and videoconferencing systems. Work with partner institutions and consortia to bring collaborative tech initiatives to fruition. Serve as technical liaison and primary contact for all classroom technology issues. Provide guidance for new and renovated classroom design, manage and coordinate work with 3rd party A/V vendors and contractors. Administrate various teaching and learning “cloud-based” software. Assist in the implementation of programs and projects associated with grant/gift awards Ability to work evening, weekend, special event support as needed Other duties as assigned Percentage Of Time Posting Detail Information Posting Number S1196P Number of Vacancies 1 Job Open Date 05/12/2025 Job Close Date Open Until Filled No Special Instructions Summary EEO Statement Summary Morehouse College is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.