IT Systems Analyst Position Available In Gwinnett, Georgia
Tallo's Job Summary: The IT Systems Analyst position in Lawrenceville, GA offers competitive compensation, full benefits, and the opportunity to work with an industry-leading organization. Responsibilities include providing desk-side support, hardware deployment, and troubleshooting technical issues. Required skills include experience with Windows 10 and Microsoft 365 Apps for Business, along with strong ITIL knowledge.
Job Description
IT Systems Analyst
Job ID:
426489 Posted 19 hours ago
Lawrenceville, Georgia
Contract
Business Intelligence and Analytics
Job Details
IDR is seeking a IT Systems Analyst to join one of our top clients in Lawrenceville, GA. This role is pivotal in delivering exceptional customer service and building strong relationships with internal customers. If you are proactive, detail-oriented, and have a knack for resolving technical issues promptly, we encourage you to apply today!
Position Overview & Responsibilities for the
IT Systems Analyst :
Provide Tier 1 desk-side support to internal customers, ensuring timely issue resolution and a positive service experience.
Collaborate as part of a project team responsible for hardware removal and deployment of new mobile devices, including laptops and monitors.
Troubleshoot and resolve issues related to Windows 10 and Microsoft 365 Apps for Business.
Deliver high-quality customer service and consistently demonstrate reliability and job performance.
Apply ITIL knowledge to manage IT services and resolve complex technical issues.
Required Skills for the
IT Systems Analyst :
College degree in Information Technology or a related field, or equivalent work experience.
3+ years of experience in Desktop Support or laptop configuration and deployment.
3+ years of experience troubleshooting and resolving issues with Windows 10.
3+ years of experience with Microsoft 365 Apps for Business deployments.
Proficiency in resolving end-user software application, PC, and web browser errors.
Strong understanding of ITIL best practices.
Strong written and verbal communication skills.
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com
