Technical Solution Analyst Position Available In Jackson, Missouri

Technical Solution Analyst Oracle – 3.8

Kansas City, MO Job Details Full-time Estimated:

$48.9K – $106K a year 8 hours ago Qualifications Computer science Oracle Computer Science Software troubleshooting Mid-level Technical support SQL Bachelor’s degree Back-end development Computer networking IT Customer support Help desk Information Technology Full Job Description As a Technical Solution Analyst 1 on the Federal Aligned Support Team, you provide functional and technical expertise to our clients with the Oracle Health Electronic Medical Record suite of applications and products. Much of your time will be spent troubleshooting service requests, retesting workflows, resolving client incidents, and maintaining frontend and backend applications while creating documentation throughout the lifecycle of an issue. While performing troubleshooting via backend methods, you will capture log files, query tables, update database fields, and update servers. As you work with Oracle Health technologies, you prioritize your work and provide exceptional service and accomplishments to your team and customers. Responsibilities Perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Perform troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. Communicate professionally to customers or internal contacts via phone, email or instant message. Collaborate across teams and organization to ensure complex issues are addressed by the appropriate individuals/teams. Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution. Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments. Participate in team after-hours and holiday/weekend on-call rotation to ensure critical and time-sensitive issues are addressed and resolved in a timely manner. Qualifications Preferably 2+ years of experience in customer support, technical support or healthcare industry experience Bachelor’s degree in related field (Information Technology, Computer Science, etc.) Experience with customer support, troubleshooting, IT Services, ticketing systems, help desk experience Able to be onsite 3 days a week in one of our hub locations (Austin, TX, Columbia, MD, Kansas City, MO, Nashville, TN, Orlando, FL) Candidate must be a U.S. citizen to work within the Federal government space Preferred Skills Basic IT knowledge Basic networking knowledge

SQL, CCL, HL7

knowledge and/or back-end experience querying database tables Technical certifications