IT BSA ServiceNow Position Available In [Unknown county], North Carolina

IT BSA ServiceNow 
Salary $72,993.00 – $109,490.00 Annually Location Statewide, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-05930 60081278 Department Dept of Revenue Division

INFORMATION TECHNOLOGY

Opening Date 05/02/2025 Closing Date 5/16/2025 5:00 PM Eastern Job Class Title IT Business Systems Analyst II Position Number 60081278 Salary Grade

DT08 DESCRIPTION

BENEFITS
QUESTIONS

Description of Work Recruitment Range:

$72,993 – $97,000. The North Carolina Department of Revenue (NCDOR) is currently accepting applications for an IT Business Systems Analyst II position. Business Systems Administration & Testing Division is responsible for providing enterprise-wide services to internal and external customers. Services include planning, design, configuration, development, testing, and production support for various workflow applications and several systems which process tax schedules. In addition, the division is responsible for testing and quality assurance for the agency-wide applications and systems. Service Management Applications unit is responsible for the workflow applications such as ServiceNow, Hyland OnBase (Document Management System), Atlassian Jira, and Microsoft SharePoint through the entire software lifecycle: requirements, design, development, implementation and production support. This position is responsible and accountable for defining and documenting requirements and solution designs for various services on ServiceNow. The scope of the work includes the functional and non-functional requirements, business rules, data analysis, workflows, reporting, and user interfaces as well as any other business processes, rules, or design points that would be necessary to meet the expected usability for the service. The artifacts to be developed must be accurate and detailed documents according to standard templates, using natural language. This position is required to have an understanding of the business functions and technology components of the North Carolina Department of Revenue. In addition, this position will help research incidents reported by end-users to identify production issues. If an identified issue requires a system change, then a ticket must be created and tracked. Knowledge, Skills and Abilities / Competencies Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and management.
Ability to prepare and present oral and written reports clearly and concisely. Ability to communicate technical terms and concepts to non-technical staff along with the ability to understand customer needs and translate them into appropriate – automated solutions.
Demonstrated ability to create and maintain workflow diagrams used in design documents.
Demonstrated experience documenting functional requirements and technical specifications for existing and new applications.
Experience working with customers to advise on strategies, alternatives and the implications of specific application customizations and interface designs.
Exhibit comprehensive knowledge of the work area demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with the work specialty.
Possess a high-level understanding in the areas of application programming, database and system design.
Experience conducting analysis of technical solutions to determine pros and cons of modifications.

Management Preferences:

Experience working within a Software Development Life Cycle (SDLC)
Understanding of application programming, database, system design, and data exchanges in client-server environments. • Knowledge of SA-BoK or equivalent use of formal systems analysis methodology.
Knowledge of ITIL Service Management best practices.
Knowledge of the ServiceNow Platform Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Bachelor degree in business administration, computer science or any related field from an appropriately accredited institution and two years of experience in business consultation, process improvement, or requirement gathering in an information technology environment, or Associate degree in business administration, computer science or any related field from an appropriately accredited institution and three years of related experience in an information technology environment; or High School or GED and five years of related experience in an information technology environment; or an equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orHumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074. Employer
State of North Carolina
Website
http://www.dor.state.nc.us/
JOB

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