Analyst Position Available In Wake, North Carolina

Analyst
Cary, NC | 4 – 10 years of experience
30-May-2025
Job Description
IVR Tester with Cyara Tool

• Design, develop, execute and maintain automated test scripts for the IVR system
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Software Testing Lifecycle (STLC).
• Work closely with the development team to ensure defects are closed timely manner.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules
• Develop and document test plans
• Ensure world class customer experience
• Minimum 3 years of experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara)
• Good understanding of below contact center concepts:
• Excellent communication and inter-personal skills
• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
  Salary Range- $90,000-$110,000 a year
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  Location
  Cary, NC
  Job Function

TECHNOLOGY

Role
Analyst
Job Id
357780
Desired Skills
Testing | IVR
Desired Candidate Profile

Qualifications :

BACHELOR OF COMPUTER

SCIENCE