Analyst Position Available In Wake, North Carolina
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Company:
Tata Consultancy Services
Salary:
$100000
Job Description
Analyst
Cary, NC | 4 – 10 years of experience
30-May-2025
Job Description
IVR Tester with Cyara Tool
- Design, develop, execute and maintain automated test scripts for the IVR system
- Verify and validate performance and reliability of the IVR system.
- Good understanding of Software Testing Lifecycle (STLC).
- Work closely with the development team to ensure defects are closed timely manner.
- Good understanding of Cyara Velocity, Cruncher and Pulse modules
- Develop and document test plans
- Ensure world class customer experience
- Minimum 3 years of experience in contact center related technologies and experience in testing any IVR platform (manual / Cyara)
- Good understanding of below contact center concepts:
- Excellent communication and inter-personal skills
- IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Salary Range- $90,000-$110,000 a year
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Location
Cary, NC
Job Function
TECHNOLOGY
Role
Analyst
Job Id
357780
Desired Skills
Testing | IVR
Desired Candidate Profile
Qualifications :
BACHELOR OF COMPUTER
SCIENCE
