Analyst Position Available In Wake, North Carolina

Analyst (Jobs in Raleigh, NC) Requirement id 154035 Job title Analyst Job location in Raleigh, NC Skills required Software And Hardware Support, Configuration And Troubleshooting Failures, Support And Install Software Applications, Operating Systems, Open Date 25-Jun-2025 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement

• Job interview type

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Email Recruiter:

coolsoft

Job Description Analyst:

Software And Hardware Support, Configuration And Troubleshooting Failures, Support And Install Software Applications, Operating Systems, Start Date :

6/30/2025

End Date :

12/31/2025

Submission Deadline :

07/01/2025

Client Info :

Office of the State Auditor

• TIMS Note:

• Onsite Position

Agency Interview Type:

In Person Only Description:

The Information Technology (IT) provides a full range ofinformation system resources for the Office of the State Auditor and its fourbranch offices. The division develops and maintains a variety of integratedautomated business systems and solutions which collect data, maintain data basesand provide the reporting and analysis facilities to support the needs of theOffice of the State Auditor and its branches. Additionally, the IT divisionprovides application development consulting services and technical assistanceto the Office of the State Auditor and related users group organizations in theselection of auditing communications equipment, network design, and outsideconsultant services and coordinates the implementation of specific specialprojects to support the management needs of the Office of the State Auditor consistent with the mission, goals and objectives established by the Office ofthe State Auditor. Position Overview As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring theirIT-related issues are resolved promptly and efficiently. Handling a variety oftasks, including troubleshooting hardware and software problems, and guidingusers through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, aswell as a solid technical background to diagnose and resolve issues.

Key Responsibilities:

• Diagnose and resolve hardware, and software issues.
• Assist users with technical problems via phone,email, or Microsoft Teams.
• Perform regular updates and maintenance on computer systems.
• Install and configure operating system and softwareapplications.
• Set up and maintain hardware, including computers, printers, and peripherals.
• Create and update technical documentation and user guides.
• Track and manage support tickets, ensuring timely resolution.
• Provide training to users on new systems and software.
• Escalate complex issues to higher-level support or specialized teams.

Qualifications Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the positions role; or High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the positions role; or an equivalent combination of education and experience. Call502-379-4456 Ext 100for more details.

Please provide Requirement id:

154035 while calling.