IT Contract Performance Analyst Position Available In Wake, North Carolina

IT Contract Performance Analyst 
Salary $55,823.00 – $97,689.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-05301 ITD 65016409 Department Dept of Health and Human Services Division

SEC OFFICE – INFO TECH

Opening Date 05/01/2025 Closing Date 5/15/2025 5:00 PM Eastern Job Class Title Business Systems Analyst I Position Number 65016409 Salary Grade

NC16 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work This Role Is Eligible To Be Hybrid And Has Onsite Reporting Located Within Raleigh, NC This Position Is Funded In Part Through Federal Funds. The IT Contract Performance Analyst plays a critical role in managing IT contract lifecycle activities and supporting vendor governance for the North Carolina Department of Health and Human Services (DHHS) Information Technology Division (ITD). This position serves as the facilitator of IT reviews for all solicitations involving IT components or services and provides consultative support to business units in developing Statements of Work (SOWs) that align with IT and agency standards. Operating independently and collaboratively, the Analyst ensures IT technical reviews are conducted consistently and transparently, leads vendor performance tracking through dashboards and Service Level Agreements (SLAs), and contributes to Fiscal Innovation Team (FIT) initiatives by aligning funding strategies with operational improvement goals. This role requires strong stakeholder engagement, analytical thinking, and understanding of IT governance, procurement processes, and compliance requirements.

Key Duties Include:

Facilitate IT Division reviews for solicitations such as RFPs (Requests for Proposals), IFBs (Invitations for Bids), and RFQs (Requests for Qualifications) involving IT services. Act as the primary point of contact for routing review materials to IT subject matter experts, ensuring completeness and consistency. Provide consultative support to business divisions in the development of SOWs, ensuring compliance with IT policies, security requirements, and technical standards. Develop guides, templates, and checklists to standardize and enhance the IT procurement submission and review process. Lead tactical efforts to create and track vendor performance dashboards, scorecards, SLA (Service Level Agreement) tracking, and KPI (Key Performance Indicator) reporting. Analyze vendor compliance trends, document findings, and escalate issues proactively. Lead tactical coordination with the Fiscal Innovation Team (FIT) to align contract expiration planning, IT funding strategies, and operational improvements. Collaborate with IT leadership, procurement, finance, legal, and business teams to integrate IT compliance, innovation, and cost-saving strategies into procurement activities. Utilize workflow and performance tracking tools including Microsoft Excel, Smartsheet, SharePoint, ServiceNow, and JIRA to manage contract-related actions and reporting. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. About the NC 

DHHS Information Technology Division:

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises six sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, Vendor and Finance, Data and Analytics, and Cyber and Privacy. Team ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for benefits:

https://oshr.nc.gov/state-employee-resources/benefits. For more information about

DHHS:

https://www.ncdhhs.gov/ Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Proven experience supporting vendor lifecycle activities such as contract administration, SLA (Service Level Agreement) or KPI (Key Performance Indicator) tracking, or vendor performance reviews.
Documented experience reviewing, drafting, or contributing to procurement-related documents such as SOWs (Statements of Work), RFPs (Requests for Proposals), IFBs (Invitations for Bids), or RFQs (Requests for Qualifications).
Hands-on experience conducting or contributing to vendor risk assessments or operational improvement initiatives in procurement, compliance, or IT support environments.

Management Preferences:

Certifications such as CFCM (Certified Federal Contracts Manager), PMP (Project Management Professional), or ITIL Foundation. Experience collaborating with IT, finance, procurement, legal, and business units on contract and vendor governance activities. Experience using procurement-specific platforms such as Ariba, eProcurement, or SciQuest. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Bachelor’s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment
OR
An equivalent combination of training and experience Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:

Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”.