IT User Support Analyst Position Available In Wake, North Carolina

IT User Support Analyst
Minimum Professional Experience – 3 years
Position Overview
As an IT User Support Specialist, the primary responsibility is to provide exceptional technical assistance to end-users, ensuring their IT-related issues are resolved promptly and efficiently. Handling a variety of tasks, including troubleshooting hardware and software problems, and guiding users through system setups. The User Support Specialist role requires strong communication skills to effectively understand and address user concerns, as well as a solid technical background to diagnose and resolve issues.
Key Responsibilities
Diagnose and resolve hardware, and software issues.
Assist users with technical problems via phone, email, or Microsoft Teams.
Perform regular updates and maintenance on computer systems.
Install and configure operating system and software applications.
Set up and maintain hardware, including computers, printers, and peripherals.
Create and update technical documentation and user guides.
Track and manage support tickets, ensuring timely resolution.
Provide training to users on new systems and software.
Escalate complex issues to higher-level support or specialized teams
Required Skills
Amount
of Experience
Diagnose and resolve hardware, and software issues.
3
Years
Assist users with technical problems via phone, email, or Microsoft Teams.
3
Years
Perform regular updates and maintenance on computer systems.
3
Years
Install and configure operating system and software applications.
3
Years
Set up and maintain hardware, including computers, printers, and peripherals.
3
Years
Create and update technical documentation and user guides.
3
Years
Track and manage support tickets, ensuring timely resolution.
3
Years
Provide training to users on new systems and software
3
Years
Escalate complex issues to higher-level support or specialized teams.
3
Years
High School or General Educational Development (GED) diploma and 1-5 years of experience in the information technology field related to the position
3
Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Dice Id:

10379129

Position Id:

8680070