IT Services Consultant Position Available In Hillsborough, New Hampshire

IT Services Consultant Parrot Computer Systems, Inc. Bedford, NH Job Details Full-time $22 – $28 an hour 15 hours ago Benefits 401(k) Paid time off Employee assistance program 401(k) matching Professional development assistance Flexible schedule Life insurance Referral program Retirement plan Qualifications Cybersecurity tools Software troubleshooting UNIX Mid-level Windows Microsoft Office Customer relationship management (CRM) systems (technically supported) IT support Computer networking Customer support technician experience Systems & applications support Linux 4 years 2 years Full Job Description About us Our goal is to Parrot Computers has provided professional IT support services for over thirty years to many industry types of all sizes. We are a caring group of colleagues focused on developing strong and lasting relationships with our clients by ensuring quality services, exceeding expectations, and applying innovative solutions. Our goal is to provide top-quality support to our clients in a timely manner because we understand your time is valuable. We work with you to create the best solutions to fit your needs and have a wide range of tools and technology to protect and maintain your environment. We take pride in the value of work we deliver and strive to ensure outstanding IT services, support, and maintenance. We are looking for an experienced and innovative It Support Specialist who is committed to solving problems efficiently and effectively. The successful candidate will have previous experience with a wide range of technical issues, including PC support and developing solutions to business problems.

Responsibilities:

Troubleshoot hardware and software issues. Monitor and manage centralized security tools and systems. Conduct regular assessments and audits of centralized services to ensure compliance with industry standards. Provide technical support to customers via phone, email, or onsite. Stay updated with the latest cybersecurity trends and technologies.

Conduct Objective Reviews:

Perform thorough and objective reviews of customers’ IT environments to ensure alignment with defined standards.

Define and Maintain Standards:

Develop, document, and maintain IT standards and best practices to ensure consistency and quality across all customer environments.

Identify Misalignments:

Identify areas where customers’ IT environments do not meet established standards and recommend corrective actions.

Support Proactive IT Management:

Assist in transitioning customers from reactive to proactive IT management by implementing and enforcing alignment standards.

Continuous Improvement:

Continuously review and improve alignment processes to enhance efficiency and effectiveness.

Job Type:

Full-time Pay:

$22.00 – $28.00 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Flexible schedule Life insurance Paid time off Professional development assistance Referral program Retirement plan

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Bedford, NH 03110 (Required) Ability to

Relocate:

Bedford, NH 03110: Relocate before starting work (Preferred)

Work Location:

In person