Master Technician – IRAP Programming Specialist Position Available In Bergen, New Jersey
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Job Description
Master Technician – IRAP Programming Specialist#25-05784
Woodcliff Lake, NJ
40% Remote Job Description
At-a-Glance:
Are you ready to build your career by joining an international automotive company? If so, our client is hiring Master Technician – IRAP Programming Specialist.
Position Type:
Contract
Hybrid – 3 days onsite / 2 days remote after training.
Required:
Bachelor Degree in Engineering preferred but not required, equivalent Technical Support experience with vehicles.
Min 5+ years in technical training and working experience as Master Technician level for vehicles.
Significant attention to detail to ensure that mileage on vehicles is correct and programming was successful.
Strong IT understanding and proficiency of utilizing different special Engineering software.
Excellent communication skills.
Good understanding of automotive technology.
Responsibilities:
Reply and follow-up for
TSARA/IRAP
requests:
Remote software vehicle programming to verify and confirm mileage on vehicles after dealers perform IB replacement due to NHTSA (National Highway Traffic Safety Administration) safety recall.
Provide an adequate and professional reply to
TSARA / IRAP
requests from dealers after reviewing information provided and programming the necessary software in vehicles as required.
Utilize all the internal information and systems such as FASTA, Current Issues library, Service Information Bulletins, Warranty History, etc to verify that the correct software and solution is installed on the vehicles as needed.
Software implementation & follow-up as required:
Work with Product Engineering regarding the release of new software solutions for our dealers as required.
Work with our Warranties department about our pilot programs for control unit recoveries as needed.
Follow-up closely with TSEs and Product Engineers in case of urgent and/or escalated cases from dealers.
Participate on internal and specialized technical training sessions as required, as well to plan and participate on internal workshop technical trainings on a regular basis and as needed.
Exchange of information with product engineer in relation to the customer complaints related to technical issues discovered through the IRAP process.
Get in
Touch:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Prakash at (862) 895-5283 to learn more. #LI-VK1
