Technical Consultant Position Available In Erie, New York

Description Technical ConsultantLocation:

Amherst, NYStarting from 100k based on Experience Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world’s leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. Ivoclar is looking for a qualified Technical Consultant to join our Technical Services team. The Ideal Candidate will provide technical support, education and training to Ivoclar Customers, employees and sales representatives.

Essential Functions:

+ Participate in development and enhancement of Technical and Digital Services Department strategy and philosophy as requested + Engage in curriculum development for Academy based technical courses to include, development and preparation of course materials and training kits + Provide in-house and in-field training which may include seminars, lectures, demonstrations, clinics, trade shows, and meetings + Deliver remote customer training using computer-based training platforms and/or remote access to customer equipment + Create and deliver training modules for sales force education and development to include initial training or ongoing training at the request of sales management + Evaluate new technical products to include both hardware and software at the request of research and development + Provide input for the development of instructions for use for new products + Provide telephone technical assistance, troubleshooting and document in Salesforce + Develop and contribute to the development of technical support materials for use by customers and Ivoclar employees + Execute all responsibilities as associated with the following subprocess to fulfill Ivoclar’s Quality System +

Technical and Digital Services Qualifications:

+ College degree preferred. CDT required (or RDT for Canada), or equivalent job experience + Background as a Dental Technician required to include traditional techniques and/or digital dental technology + Demonstrated presentation skillso Clearly articulates Ivoclar product features and processes thru slide presentationso Presents hands-on education accurately and with confidence + Strong communication skills o Attentively listens and comprehends customer issues and needso Communicates effectively with internal and external customers + Proven problem-solving abilityo Demonstrate high level analytical skills when investigating customer product complaintso Skillfully assesses the probable root causes of product complaints and provides insightful feedback and corrective actions Let’s achieve our goal together. If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let’s achieve our goal together: Making people smile. Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.