Technical Services Analyst Position Available In Greenville, South Carolina

Technical Service Analyst:

(Bachelors degree or 2-3 years experience): By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel Provides case status updates to management and end-users Supports and maintains effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors Exercises judgment within defined procedures and practices to determine appropriate action. Experience providing face to face support to a corporate customer base Bilingual (French/English) both orally and in writing, ESSENTIAL Required Experience Supporting Microsoft O365 Suite VPN-Remote Connectivity Mobile Device Management Active Directory What We Offer Three weeks’ vacation (four weeks after three years and five weeks after seven years) plus five personal days Comprehensive Medical, Dental and Vision coverage from your first day of employment Financial and professional development support for CPA candidates and members Employee stock ownership and RRSP matching programs Lifestyle rewards program Flexible work options Performance driven organization with many opportunities for advancement And more! Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.