IT Operations Analyst Position Available In Davidson, Tennessee

IT Operations Analyst IT Operations Analyst locations
MHC Nashville, TN
time type
Full time
posted on
Posted 4 Days Ago
job requisition id

JR101023

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

FLSA Status:

Non-Exempt Department:

Information Technology Reports to: Lead IT Support Technician Position Summary IT Operations Analysts deliver Tier 1, 2, and 3 technical support across a hybrid Azure AD environment. This includes troubleshooting issues related to desktop systems, account provisioning, application access, mobile device management (via Microsoft Intune), and light network diagnostics. Technicians will support both on-premise and cloud-based systems and participate in an on-call rotation every third week. Travel to locations throughout Tennessee is occasionally needed as part of operational support. Technicians handle hardware and software setup, perform routine maintenance, assist with user onboarding, and support enterprise tools like Microsoft 365 and Endpoint Manager. They work closely with end users and IT peers to ensure secure, efficient, and timely support. Position Responsibilities
Provide Tier 1-3 technical support for local and remote staff across a hybrid Azure environment.
Provision and manage devices using Microsoft Intune and Endpoint Manager.
Troubleshoot account, login, and MFA-related issues using Azure Active Directory.
Handle support tickets and walk-up issues via phone, email, or in person.
Assist in onboarding/offboarding of staff, including device imaging and software deployment.
Perform networking troubleshooting (e.g., connectivity, IP conflicts, printer routing).
Travel to other locations in Tennessee as needed for on-site support or hardware delivery.
Participate in an on-call rotation approximately every third week.
Document issues and resolutions thoroughly in the ticketing system.
Maintain inventory and perform routine maintenance on desktops, laptops, and printers.
Escalate unresolved or complex issues to senior IT staff.
Maintain a high level of customer service and professionalism in all interactions.
Stay current on new tools, updates, and best practices related to IT support.
Required Skills and Experience
Training or coursework in Information Technology or related field
Microsoft Certified Professional or similar certification preferred
Hands-on experience with:

• Microsoft Intune
• Azure Active Directory
• Office 365 administration
• Windows 10/11 troubleshooting
• VPN and basic network diagnostics
  Strong communication, problem-solving, and customer service skills
  Ability to work independently and prioritize tasks under pressure
  Essential Requirements
  Valid Tennessee Driver’s License
  Reliable transportation and ability to travel within Tennessee
  Acceptable Motor Vehicle Report (MVR)
  Acceptable Criminal Background Investigation
  Personal Automobile Insurance
  Physical Demands & Work Environment Occasional lifting of equipment up to 50 lbs
  Must be able to sit, walk, and use hands regularly
  Vision requirements: close vision, depth perception, and ability to adjust focus
  Noise level is typically moderate Other Responsibilities
  Participate in all required compliance training, including HIPAA and OSHA
  Adhere to internal policies, safety practices, and privacy/security standards
  Attend team meetings and contribute to continuous improvement efforts Perform other duties as assigned by management ​

BENEFITS

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in.

The following products are available:

Medical Insurance/Prescription Drug Coverage
Health Savings Account
Dental Insurance
Vision Insurance
Basic Life and AD&D Insurance
Short

• & Long-Term Disability
  Supplemental Life Insurance
  Cancer Insurance
  Accident Insurance
  Critical Illness Insurance
  403b
• Retirement Plan
  Calm App for medication and mental health
  Gym membership discounts Mental Health Cooperative embraces inclusion, diversity and equal opportunity.

We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. About MHC MHC was founded in Nashville, Tennessee, in response to the need for assertive community-based treatment for individuals who have required frequent inpatient psychiatric hospitalization. Since 1993, MHC has been passionately helping adults with severe mental illness to live quality lives in the community with our state-of-the-art treatment and support. In 1999, MHC recognized the need to support the whole family and expanded services to include children and youth. We established our non-profit agency by merging three community organizations: Urban Case Management of Meharry Community Health Center, Continuous Treatment Team of Council of Community Services, and Mobile Crisis Team of the Crisis Intervention Center. This fusion resulted in an innovative, comprehensive, and multidisciplinary approach that addresses the specialized needs of individuals living with severe behavioral health conditions and challenges related to poverty. MHC remains the only organization in the state focused solely on this population.