AI Solutions Designer Position Available In Broward, Florida

AI Solutions Designer 3.0 3.0 out of 5 stars Dania Beach, FL 33004 • Remote About IntelePeer.

ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

What we are looking for:

We’re looking for a AI Solution Designer to lead the design and delivery of AI-powered user experiences that drive business outcomes. This is a client-facing role that blends strategic design thinking with deep knowledge of Generative AI tools and capabilities. You will lead discovery sessions, capture requirements, and translate business needs into intelligent, user-centric IVA and AI workflows. Ideal candidates have a strong background in customer experience, prompt development, and leveraging LLMs to power digital self-service.

Key Responsibilities:

Client Discovery & Requirements Gathering:

Lead requirements discovery sessions with clients, serving as the primary business analyst to document goals, personas, use cases, and success criteria.

AI Experience Design:

Architect intuitive IVA and GenAI workflows using tools like MS Visio or Lucidchart, focusing on automation, containment, and seamless handoffs.

Prompt Development:

Create, test, and refine GenAI prompts to support accurate, secure, and contextual user interactions.

User Flow Mapping:

Design end-to-end AI-assisted customer journeys that align with brand voice, call drivers, and customer intents.

Cross-Functional Collaboration:

Partner with developers, QA, and product managers to ensure proper implementation and optimization of IVA flows.

Optimization & Tuning:

Post-go-live, analyze KPIs like CSAT, deflection, call containment, and user drop-off to identify areas for performance improvement.

Documentation & Enablement:

Develop business rules, success matrices, training guides, and other documentation to support internal and client-side adoption.

Requirements:

3-7+ years of experience in AI-powered CX, IVA design, or digital transformation roles. Proven track record leading client-facing discovery and translating requirements into scalable AI workflows. Hands-on experience designing prompts and interactions for GenAI tools (ChatGPT, Claude, Gemini, etc.). Familiarity with orchestration tools such as LangChain, RAG, or Semantic Kernel (no coding required, but strategic understanding preferred). Experience working within SaaS or cloud-native ecosystems (e.g., AWS, Azure, GCP). Proficiency in tools like Microsoft CoPilot, MS Visio, Lucidchart, and documentation platforms (e.g., Confluence). Bachelor’s degree in UX Design, Communications, Business, or related field—or equivalent experience.

Client-Focused:

Skilled at uncovering business needs and crafting solutions that drive measurable outcomes.

Strategic Communicator:

Able to translate complex AI concepts into clear, actionable designs for clients and internal teams.

Adaptive Thinking:

Comfortable in a fast-paced, evolving AI landscape with shifting technologies and priorities.

Ownership Mentality:

Takes initiative, drives discovery sessions, and proactively tunes performance post-launch. Collaborative by

Nature:

Thrives in cross-functional teams and builds trust with clients and colleagues alike.

Key Competencies:

Client-Focused:

Skilled at uncovering business needs and crafting solutions that drive measurable outcomes.

Strategic Communicator:

Able to translate complex AI concepts into clear, actionable designs for clients and internal teams.

Adaptive Thinking:

Comfortable in a fast-paced, evolving AI landscape with shifting technologies and priorities.

Ownership Mentality:

Takes initiative, drives discovery sessions, and proactively tunes performance post-launch. Collaborative by

Nature:

Thrives in cross-functional teams and builds trust with clients and colleagues alike. Why you’ll love it here: Unlimited Vacation for exempt employees Paid Holidays Competitive medical, dental & vision insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance Health & Flexible Savings Accounts Cell phone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or Fort Lauderdale) Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy ) for any questions on how IntelePeer complies with GDPR.

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