Principal User Experience Designer Position Available In Durham, North Carolina

Principal User Experience Designer
Saved job Durham, NC
Salary depends on a variety of factors including location and experience. Your recruiter will discuss with you.

Salary:

listed in the job description or discussed with your recruiter Saved job

Published:

May 06, 2025
Time onsite: blend of both onsite and offsite work (~50%)

Hybrid Experience:

Senior Manager

ID:

2111321

Company:

Fidelity Investments

Job Description:

The Role
Fidelity Charitable is looking for a Principal User Experience Designer who is passionate about their craft and making charitable giving simple, effective, and approachable for all audiences. As a team, we are crafting experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. This role will support the Associate Experience as we transition the contact center to new tools and ways of working. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative.
Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
Partner with the product owner to help inform product strategy
Work across the organization to drive consistent customer experiences
Contribute to the culture of the UXD group
Coach and mentor junior designers across the group
Have a drive to design the overall end-to-end user experience – from the big picture (the overall user experience and consistency across an entire product) down to specifics of UI layout for a feature or flow
The Expertise and Skills You Bring
7-10+ years of UX or related experience is preferred
A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
Experience working on agile teams delivering value in digital products preferred
Experience running and/or using research to support evidence-focused design decisions preferred
A digital portfolio we can review online is required
An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing
Ability to design across all channels including web, native, and automated
Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives
A foundation of development knowledge, both web and mobile
Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
Partnering with user research to understand the customer problems to tackle
Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
An unwavering curiosity to ask why
Design brings you happiness

Note:

Fidelity is not providing immigration sponsorship for this position
The Team
This role supports Fidelity Charitable, a group that supports a wide array of customers including Donors, Advisors, Non-profits, and customers with existing Fidelity relationships. This role is part of the Fidelity Charitable User Experience Design team, a group that delivers simple and accessible digital experiences to its customers.

Certifications:

Category:

Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.