User Experience Researcher Position Available In Mecklenburg, North Carolina

(Full time hire) Top Skills’ Details 1.) 3+ years of user experience research experience 2.) Service blueprinting or process blueprinting experience 3.) experience with qualitative research

• Financial services experience would be a nice to have! (trust experience specifically would be great)
• Description We believe that great experiences start with deep understanding.

As a Sr UX Researcher, you’ll play a crucial role in uncovering user needs, behaviors, and motivations to inform impactful product and design decisions. Through qualitative and quantitative research methods, you’ll bring clarity to complex problems and help create experiences that truly resonate. The Experience Design Research Team is seeking a Sr XD Researcher to join our team. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors.

Responsibilities:

• Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints.
• Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high-fidelity usability tests.
• Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience.
• Support advisor feedback programs through trend analysis, office visits, and operational tasks as needed What are we looking for?

We want strong collaborators who can deliver excellent client experience. We are looking for people who thrive in a fast-paced, dynamic environment, are client-focused, team-oriented, and can execute in a way that encourages creativity and continuous improvement.

Requirements:

• Bachelor’s degree or additional equivalent experience
• 3+ years of experience related to user experience research & analysis
• 2 plus years of experience working on a project team and meeting project timelines while managing competing priorities ​

Core Competencies:

• Excellent communication and organization skills.

Preferences:

• Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods
• Advanced Excel skills to help with analysis and representation via pivot/charts Skills Ux research, Research & development, Qualitative research, Usability research, User experience, Ux design, human factors Additional Skills & Qualifications Financial services experience, nice-to-have Experience Level Expert Level