UX Designer/ Product Designer Position Available In Mecklenburg, North Carolina

Hybrid (2-3 days Onsite in charlotte, NC)

• Job:

• UX Designer for SAP C4C Call Center Specialist Experience Improvement

• Overview:

• + We’re launching an initiative to enhance the Call Center Specialist experience within SAP C4C, aiming to improve efficiency in customer support.

Since implementation, SAP C4C has undergone hundreds of functional enhancements—ranging from efficiency improvements to support for new products, services, and regulatory requirements. However, due to limited governance over these changes, C4C has evolved into a complex and fragmented system, making it increasingly difficult for specialists to maintain productivity—especially in the face of high turnover and ongoing training demands. We’re seeking a dedicated UX resource to help us streamline the experience, reduce friction, and optimize workflows for the call center team.

• Responsibilities:

• + Collaborate with optimization team and call center staff to understand their needs and challenges.

+ Analyze the current SAP C4C system and identify areas for improvement. + Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience. + Conduct usability testing and gather feedback to refine designs. + Work closely with developers to ensure seamless integration of UX improvements. + Create documentation and training materials to support the adoption of new workflows.

• Qualifications:

• +

Education:

Bachelor’s degree in a relevant field; or 5 years experience in lieu of a degree. +

Experience:

Minimum of 4 years of related experience in product design. +

Skills:

Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies. + Experience with SAP C4C or similar CRM systems is a plus. + Excellent communication and collaboration skills. + Ability to work in a fast-paced and evolving environment.

• Preferred Experience:

• + Experience in designing for call center or customer support environments. + Familiarity with the challenges of high turnover and ongoing training demands. + Knowledge of regulatory requirements and how they impact system design.

• About US Tech Solutions:

• US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.