Senior CX Researcher Position Available In Wake, North Carolina

Senior CX Researcher
Software Development
Virtual, North Carolina
Contract
May 9, 2025
Senior CX Researcher (Remote)

Primary Location:

Remote
V-Soft Consulting is currently hiring for a Senior CX Researcher (Remote) for our premier client.
Education and Experience »
University (Degree) Preferred.

Work Experience:

5+ Years Required; 7+ Years Preferred.
5 years of professional experience in product research and usability research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience.
A human-centric approach to research, and the ability to be highly organized, creative and empathetic.
Solid organization, project management and planning skills.
Proven ability and desire to work effectively as a member of a team.
Ability to quickly learn and adapt in a fast-paced, highly interactive environment.
Strong written, visual and verbal communication skills that let you illustrate and share study plans, findings and insights creatively and persuasively.
Knowledge, Skills and Abilities »

Competencies:

UserTesting.com/UserZoom.com
Confluence.
Zoom.
Qualtrics.
Optimal Workshop.
Adobe Analytics.
Invision, Figma.
Microsoft PowerPoint, SharePoint, Word, etc.

WHAT YOU’LL DO

Job Responsibilities:

Evaluate, learn and evangelize new methods to team members.
Write, launch and analyze surveys and remote, unmoderated user testing.
Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys – and recommend the right methods for each team’s needs.
Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems.
Can clearly define and passionately advocate for customer needs.
Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics.
Review, index, analyze and reorganize previous user research.
Review, select and present representative video clips of recorded user sessions.
Excellent storytelling capabilities and communications skills.
Interested?
Qualified candidates should send their resumes to skhatun@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.