Senior UX Designer (B2B Partner Portal/System Integrations) Position Available In New York, New York

Come join our leading fintech client as a Senior UX Designer!

As a Senior UX Designer specializing in B2B partner solutions, you will lead the design of seamless integration experiences that empower our business partners. The ideal candidate will play a critical role in creating intuitive interfaces for the partner portal while designing the service experiences that underpin complex system integrations. There are two critical tracks of this integration dependent on the merchant portfolio: the development of an Otter specific Partner Portal, and system critical updates to our Point of Sale systems that lag functional competitiveness. This role requires balancing technical requirements with user needs to deliver partner experiences that drive adoption, efficiency, and satisfaction.

Key ResponsibilitiesDevelop the vision and strategy for our B2B partner portal, focusing on integration flows, onboarding processes, and self-service capabilitiesDefine service blueprints that map the end-to-end partner journey across touchpoints, systems, and stakeholdersCollaborate with product and business teams to align portal features with partner needs and business objectivesDesign intuitive onboarding experiences for technical and non-technical partner usersCreate dashboard interfaces that provide partners with clear visibility into integration status, performance metrics, and account healthDevelop information architecture that organizes complex technical information in accessible waysSystem DesignDesign service experiences for API integration, data synchronization, and partner authenticationCreate visual representations of integration workflows that communicate technical concepts to diverse stakeholdersCollaborate with engineers to ensure technical feasibility while advocating for optimal user experienceDesign error states, troubleshooting flows, and self-help resources that empower partners to resolve integration issuesCollaboration & ExecutionWork cross-functionally with product, engineering, and partner success teams to implement portal and integration experiencesCreate detailed specifications, wireframes, prototypes, and user flows for development teamsContribute to agile ceremonies including planning, reviews, and retrospectivesMeasure and optimize portal experiences through analytics, partner feedback, and usage metricsQualifications5+ years of UX design experience with demonstrated expertise in B2B products, partner portals, or technical user interfacesStrong portfolio showcasing service design methodology, complex workflow design, and technical interface solutionsExperience with API design, integration documentation, or developer portalsExcellent communication skills with ability to translate technical concepts into clear user experiencesProficiency in research methodologies to gather partner insights and validate design solutionsTools & TechnologiesProficiency in design and prototyping toolsExperience with service design methodologies and tools (journey mapping, service blueprints)Familiarity with API documentation platforms, developer portals, or integration marketplacesWorking knowledge of web technologies and technical constraints affecting partner integrationsUnderstanding of authentication protocols, data models, and integration architectures The target hiring compensation range for this role is $88.69 to $98.69 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Client DescriptionAbout Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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