Digital Support Specialist Position Available In Orange, Florida

Digital Support Specialist BIGEYE Agency – 3.5

Orlando, FL Job Details Estimated:

$40.5K – $51.2K a year 17 hours ago Qualifications Drupal Microsoft Excel CSS WordPress Google Tag Manager Trello SSL DNS Communication skills Entry level HTML Full Job Description We’re seeking a highly motivated Digital Support Specialist to support our internal teams and clients by providing essential web, digital, and IT support. This Orlando, FL based, junior-level role is ideal for someone who thrives in a fast-paced agency environment, has a knack for problem-solving, and enjoys being the go-to person for technical needs. You’ll work closely with media, social, account, and development teams to ensure seamless digital execution, reliable tech operations, and efficient internal workflows.

Key Responsibilities:

Web & Content Support Manage content updates and ongoing maintenance across client websites (primarily Drupal and WordPress) Upload creative assets, copy, and digital content in line with campaign schedules Conduct QA to ensure web elements render correctly and function as intended Assist with form integrations, embed codes, and plugin troubleshooting Digital Campaign Execution Support the media and social teams by: Maintain shared campaign tracking systems to ensure assets and specs are implemented accurately Internal Tech & IT Support Set up and troubleshoot computers for new hires and existing employees Provide support for printers, Wi-Fi/network connectivity, and basic IT issues Assist with email configuration, file access issues, and general desktop software needs Manage inventory of tech hardware and coordinate replacements/updates as needed Hosting, Domains & Server Support Help manage domain registrations, DNS settings, and SSL renewals Monitor basic server uptime and escalate issues to development partners Assist in documentation of hosting credentials, server access, and process guides Media & Analytics Support (as needed) Provide troubleshooting of Google Tag Manager , tag misfires, or pixel-related issues Assist in communication and coordination with media tech vendors (e.g., TikTok, Meta, Google) to resolve technical issues Help QA URLs, UTM parameters, and ensure proper tracking implementation pre-campaign launch Occasionally assist with gathering or formatting basic performance data for reports or dashboards

Required Skills & Qualifications:

Proficiency in Drupal and WordPress CMS platforms Familiarity with basic HTML, CSS, and content formatting Understanding of hosting environments, DNS settings, and basic web infrastructure Proficiency with Google Workspace, basic Excel/Sheets, and ticketing tools (e.g. Asana, Trello, or similar) Tech-savvy with a can-do attitude and ability to troubleshoot independently Excellent communication skills and ability to collaborate across departments

Ideal Traits:

Naturally curious and eager to learn new systems and tools Energetic, reliable, and organized Comfortable working in a hybrid support role across digital marketing and IT Thrives on solving problems and bringing clarity to technical situations Enjoys being a “fixer” and stepping in to help wherever needed No recruiters, please.