Position Available In Leon, Florida

Cross Utilized Agent
Regular Part-Time
Admin. Support
Tallahassee, FL, US
11 days ago

Requisition ID:

3131

Salary Range:

$16.00 To $16.00 Hourly
Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline and we are hiring Part Time Cross Utilized Agents in Tallahassee. We need you to be the face of our company: providing a positive impression and travel experience to our customers by delivering top-notch service. As a cross-utilized agent, you will perform all the functions of a customer service agent and a ramp agent; you may be assigned to work either area on any given day.

Day-to-day Responsibilities:

Above the

Wing:

Checking in customers and luggage, selling tickets, making reservations, boarding flights at the departure gate, and meeting arriving flights
Assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, and reconciling ticket sales
Closing out cash drawers/accounting functions and providing general customer assistance
Below the

Wing:

Marshaling aircraft into parking positions
Unloading baggage and delivering it to baggage claim area, loading luggage onto departing flights
Assisting special needs passengers, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
Coordinating with pilots, airline dispatch office, and the customer service department

Operations Control:

Must be able to read documents, follow instructions, learn and understand operations procedures, rules and regulations, and communicate information and instructions verbally or via radio equipment
Read flight, fueling, and payload distribution records to track the number of passengers, pieces of luggage, and amount of fuel to determine the weight and balance of the aircraft
Receive and communicate information from pilots, ramp crew, gate, dispatch, crew schedules, and fuelers in an accurate, professional and timely manner
Complete paperwork, daily logs and forms pertaining to procedures of the flight departures/arrivals, statistical reports on each flight and enters the information into the computer system
Notify ground crew when flights are in range to allow time to prepare for flight arrival and irregular operations, be aware of hazardous situations and handle emergencies
Notify ramp agents on how to distribute the flight load and order of priority of departure flights and prepares dispatch release forms and collects weather packets
Coordinate special services needed on aircraft such as servicing lavatories, cabin cleaning, wheelchairs for customers and provides excellent customer service
Maintain a safe/secure environment in the operations for ground security and assuring operations follow security procedures
Prepares dispatch release form and collects weather packets and arranges fueling for aircraft
Maintain all required paperwork/formsfor compliance audits
Ability to work safely, fast, while multi-tasking, under stressful situations and part of team.

Knowledge, Skills, and Abilities:

Must be able to work any shift; including early or late days, nights, weekends and holidays
Must be extremely flexible; willing and able to prioritize Silver work schedule
Must be able to work in a fast paced, deadline driven environment
Must have professional appearance
Excellent attendance and punctuality required

Education and Experience:

Minimum 1 year airline or aviation experience preferred
Must be at be at least 18 years of age
Valid Driver’s License Required
Must be able to read and write in English
Physical Requirements

Lifting/Pulling/Pushing:

Must be able to lift up to 70 pounds repeatedly

Working Conditions:

Silver Airways flies in all weather conditions and Cross Utilized Station Agents are required at times to work during freezing cold and extremely warm temperatures
Silver Airways also offers excellent benefits including travel benefits with our airline and more!
Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in a fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED