Passenger Planning Specialist Position Available In Orange, Florida

Passenger Planning Specialist National Air Cargo Group Inc Orlando, FL Job Details Estimated:

$41.4K – $54.9K a year 10 hours ago Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Customer service English Mid-level Microsoft Office 3 years High school diploma or GED Driver’s License Communication skills Full Job Description National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.

Job Title:

Passenger Planning Specialist Location:

Orlando, FL Department:

Passenger Planning Reports To:

SR Manage of Passenger Operations Summary:

The Passenger Planning Specialist is responsible for coordinating and executing all aspects of charter flight operations to ensure seamless, safe, and efficient service for our clients. This role serves as the critical liaison between internal departments, airports, vendors, and clients, ensuring all charter operations are aligned with company standards and client expectations.

Essential Functions:

Coordinates with internal departments (Flight Operations, Safety, Dispatch) to communicate charter destinations and facilitate Safety Risk Assessments for requested airports. Initiates and manages service requests with FBOs, security screeners, caterers, and ground handlers to confirm availability and pricing. Ensures airport-specific requirements (e.g., Prior Permission Required [PPR]) are fulfilled. Plans and manages logistics for each charter flight, including ground handling, baggage services, fueling, catering, and deicing operations. Serves as the main point of contact for charter clients, crew members, and service partners, delivering detailed itineraries and operational updates. Maintains and regularly updates a database of charter destinations, service vendors, and operational contacts. Reconciles post-flight expenses, including services from FBOs, catering, and security screening. Distributes post-trip surveys to clients and analyze feedback to identify operational improvements. Performs other duties as assigned.

Minimum Qualifications:

Minimum 3 years of airline industry experience, with a strong understanding of customer service and ramp operations Flexible schedule with the ability to work evenings, weekends, holidays, and during irregular operations High School Diploma or GED required Must be 18 years of age or older and possess a valid driver’s license Ability to pass a DOT drug test and criminal background check Proficient in English (spoken and written) for effective communication with clients and partners

Preferred Qualifications:

Experience in charter flight operations highly preferred Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Strong interpersonal and customer service skills Detail-oriented with a positive, team-first attitude Professional appearance and adherence to company dress code Must have a valid passport Willing to travel domestically and internationally as needed. Core Competencies & Skills Exceptional communication skills, both verbal and written Highly organized with the ability to manage multiple priorities and meet tight deadlines Strong problem-solving and analytical thinking Ability to simplify complex information for clients and team members Collaborative and adaptable, with a customer-centric approach Demonstrated ability to work discreetly with sensitive and confidential information Embodies the values and safety culture of National Airlines The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities. National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal. National Airlines requires all team members to complete a record in National’s Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly

COVID-19

testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.