Part Time Airline Lead Agent Cross Utilized – PBI Position Available In Palm Beach, Florida

Part Time Airline Lead Agent Cross Utilized – PBI 2.8 2.8 out of 5 stars West Palm Beach, FL 33415 Lead Cross Utilized Agent –

LCUA Job Summary:

The Lead Cross Utilized Agent is expected to be able to, understand, perform, and rotate between the duties of a Customer Service Agent and a Ground Operations Agent. The Lead Cross Utilized Agent will also coordinate and direct other agents in their assigned duties. The Lead Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer’s needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures. The Lead Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assist customer service agents, as needed, and any other duties as assigned.

Supervisory Duties:

The Lead Cross Utilized Agent will fulfill basic supervisory duties for agents in the absence of, and at the direction of, the Station Manager, Station Supervisor, or Regional Manager. The Lead Cross Utilized Agent will have the additional job of ensuring the smooth operations of the current shift and assigning agents to specific tasks for that shift. The Lead Cross Utilized Agent will, in most cases, serve and be qualified as a Ground Security Coordinator. The Lead Cross Utilized Agent will be qualified as a trainer.

Required Skills/Abilities:

Effective communication skills, both verbal and written. Ability to work efficiently under time constraints. Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Must be well groomed and adhere to the dress code policy. Able to attend required training. Strong computer skills and ability to use general office equipment. Must be highly motivated with a positive attitude. Basic computer skills. CRJ Aviation is a drug free workplace. Pre-employment drug test required Pre-employment background check required Ability to pass airport background screening and receive an airport SIDA badge. Ability to work in extreme weather conditions. Must be at least 18 years of age and possess a valid driver’s license. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.

Duties/Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments. Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate. Ensure compliance with FAA, TSA, airline, and airport regulations. Enforce safety/security measures and monitor sensitive safety zones. Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor. Complete required reports. Meet arriving flights at baggage carousel to ensure proper handling of bags. Monitor’s baggage carousel for unclaimed baggage. Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services. Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services. Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims. Provides consequential expenses to applicable customers when there is a delayed bag. Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags. Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc. Trace loaner wheelchairs, car seats, etc. Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles. Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of baggage requiring special care. Service aircraft lavatories. Responsible for aircraft security searches and commissary security searches as required. Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained. Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Able to communicate using a two-way radio. Effective communication skills, both verbal and written. Perform aircraft interior cleaning as required. Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies. Inventory tracking as required. Other duties as assigned.

Education and Experience:

High School Diploma/GED required. Previous Customer Service preferred, however not required. Previous supervisory experience is preferred, however not required. Must be certified or be willing to be certified in a Ground Security Coordinator training class.

Physical Requirements:

Airport Agent – Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 100 lbs. May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.). Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status or any other protected category. All offers of employment shall be subject to successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes, or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of employment offer.

Job Type:

Part-time Pay:

From $18.00 per hour Expected hours: 20 – 30 per week

Schedule:

Day shift Evening shift Holidays Morning shift Night shift Overnight shift Split shift Weekends as needed Application Question(s): Do you have open availability to work any day of the week, days, nights, weekends, holidays and split shifts? Can you lift, push, and pull up to 100 pounds? Ability to work in the outside elements?

Language:

English (Required)

License/Certification:

Driver’s License (Required) Ability to

Commute:

West Palm Beach, FL 33415 (Required)

Work Location:

In person