Manager, Airport Coordination Center (ACC) – ATL Position Available In Fulton, Georgia

About Us Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates 130 regional jets on 700 daily flights to 126 destinations in the United States, Canada, and the Caribbean. Endeavor is headquartered in Minneapolis, Minn., with hub operations located in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry. Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Overview The Manager, Airport Coordination Center (ACC) is responsible for an efficient customer service oriented operation by planning, organizing and controlling available resources to achieve airline and departmental goals and objectives in areas related to Hub Operations. Positioned in the Airport Coordination Center (ACC), serve as the “eyes and ears” of the Endeavor OCC. Provide Endeavor-centic support with real time communications to the station and relaying station critical information to the OCC. Responsibilities Aggressively respond to safety events, especially those involving employee injury, customer injury, and aircraft damage, particularly when local Endeavor base manager is not present. Serve as the Endeavor Air operational representative and liaison for all matters involving Endeavor Air flights at the hub. Forecast the daily operational abilities and limitations of the hub and communicate those with the Endeavor Air Operations Control Center (OCC). Understand operational goals including net promoter score (NPS) and make decisions based on these goals with an emphasis on protecting our customers and operation. Build strong relationships and maintain open, informative and mutual lines of communications with business and service partners as well as the Endeavor OCC. Monitor hub ground service equipment (GSE) status and communicate any impact to the OCC. Advocate Endeavor’s position with Delta ACC Coordinators and Service Manager in all matters that impact the Endeavor Air operation. Actively monitor Endeavor Air’s flight operation and vigorously mitigate departure delays. Monitor aircraft and FAA frequencies to ensure proper data is transmitted to Endeavor flight crews. Ensure business partners display accurate information on public display screens. Assist in tarmac delay mitigation as they pertain to DOT3 requirements. Assist Crew Scheduling and the Strategic Planning Team (SPT) to prioritize flights seek improvement with EDCT delays and/or IROP schedule adjustments for FAR117 crew duty. Develop IROP plans in conjunction with the Endeavor Air OCC. Coordinate with core OCC disciplines to help make the least impactful schedule adjustment decisions based on local conditions. Monitor the level of service received by all airport partners and actively manage and correct any deficiencies. Provide operational guidance and assistance to local Flight, Inflight and Maintenance Endeavor employees. Participate in Endeavor and Delta daily briefings and conference calls to provide pertinent hub information. Position is in a high stress airport environment. Other duties as assigned. Qualifications Bachelor’s degree or a combination of education and equivalent experience 5 years of experience in airline operations (airport customer service, crew, aircraft performance) Demonstrated ability to communicate effectively at all levels of the organization Ability to communicate effectively at all levels of the organization utilizing a variety of tools including Microsoft Word, PowerPoint and Excel Expertise in Sabre suite of products preferred Previous experience in a SOC/OCC environment and / or airport customer service preferred Position requires some physical exertion such as pulling, pushing, reaching bending, and standing, walking and light lifting not in excess of 30 lbs. Shift position with bid schedule (early mornings, nights, weekends, holiday coverage required); must be willing to work any shift Ability to work a shift with minimal breaks and in a high stress airport environment Travel required up to 20% to attend meetings and support operations Valid driver’s license What We Offer Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around. Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members Comprehensive Medical, Dental, and Vision Plans 401(k) with Company Match starting on Day 1 Operational Performance Rewards (OPR) Program Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options FLSA Status Salary Minimum Position Pay Range USD $60,000.00/Yr. Maximum Position Pay Range USD $70,000.00/Yr. New York City 30% Cost of Living Adjustment (COLA) Eligible No