Cross Trained Agent Position Available In Hancock, Maine
Tallo's Job Summary: Cross Trained Agents at Cape Air in Trenton, Maine must handle various roles including ticketing, operations, and ramp duties. Responsibilities include passenger check-in, reservations, boarding, baggage handling, and compliance with FAA regulations. Qualifications include airline experience, computer skills, and flexibility with schedules. Cape Air offers benefits such as medical insurance, 401K, and travel discounts.
Job Description
Cross Trained Agent
Job Description:
SUMMARY:
Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.
PRIMARY RESPONSIBILITIES
- Check in passengers and baggage using Cape Air’s passenger service system
- Make passenger reservations and rebook flights
- Make boarding announcements
- Provide extra assistance to passengers with special needs
- Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
- information with pilots/ramp/operations using radio communications
- Organize ticket and cash reports
- Handle delayed or missing baggage and process claims
- Assure compliance with FAA and airport security procedures
- Meet and marshal aircraft
- Fueling Cape Air aircraft, if applicable to station operations
- Load and unload passengers and their baggage
- Escort passengers out to the aircraft
- Additional duties as assigned
QUALIFICATIONS
- Airline work experience preferred
- Airline reservation system experience preferred
- Must be at least 18 years old
- Must hold a high school diploma or equivalent
- If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
- Must be able to lift up to 70 lbs.
- Basic computer skills required
- Excellent communication and excellent customer service skills required
- Ability to interact effectively with others
- Ability to work independently and adapt to changing work priorities
- Ability to communicate effectively, orally and in writing
- Flexibility of schedule is a must
- This position will often require working nights, weekends and holidays
- Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit
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Job Info
Location
Trenton, Maine, United States
Type
Contractor
Company Details
Cape Air
660 Barnstable Road
Hyannis, Massachusetts 02601 USA
capeair/careers
53 Open Jobs Available Cape Air
Our goal is to get you where you want to be as quickly and easily as possible.
Since our first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to some of the most beautiful destinations in the world. Cape Air…
Benefits:
Just a few examples of the benefits we offer include:
Medical & Dental
401K
Disability
Healthclub Discounts
Paid Holidays
Paid Time Away From Work
Reimbursed Volunteer Time
Flexible Spending/Cafeteria Plans
Profit Sharing
Travel Benefits on Cape Air as well as many other airlines!
Supported Manufacturers:
We operate a fleet of Cessna 402s, Britten Norman Islanders, Cessna Caravan Amphibians, and are receiving our first Tecnam P2012 Traveller in Fall 2019. Cessna 402, Tecnam P2012 Traveller, Britten Norman Islander
