Landside Operations Coordinator Position Available In Mecklenburg, North Carolina

Landside Operations Coordinator City of Charlotte – 3.9 Charlotte, NC Job Details Full-time $23.00 – $34.63 an hour 11 hours ago Qualifications Microsoft Powerpoint Microsoft Excel Mid-level High school diploma or GED 1 year Associate’s degree

Full Job Description Date Opened:

Tuesday, May 06, 2025 12:00

AM Close Date:

Monday, May 12, 2025 12:00

AM Department:

Aviation Department Function Operations Support Salary:

$23.00 – $34.63 Commensurate with Experience SUMMARY The Landside Operations Coordinator provides operational support for the Landside Operations Division. This position is responsible for the enforcement of ground transportation rules and regulations. This position assists with parking lot operations, monitoring and inspecting airport roadways and curbside areas. This position requires the ability to act decisively and exercise independent judgment within established rules, regulations and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Provide support to the Landside Operations Division. This includes parking operations, ground transportation, bus operations and curbside support. 2. Responsible for completing inspections of parking decks, parking lots, curbside and roadways. Complete the appropriate work orders and escalate to supervisor/manager. Recognize any safety hazards and use appropriate precautions. 3. Monitor parking decks, parking lots, airport curbside and airport roadways to ensure customers’ needs are being met. Address questions and resolve concerns and problems, issue citation to violators of the airport rules and regulations. 4. Ensure the smooth and efficient flow of traffic, directing traffic as needed to alleviate congestion. Provide accurate information to the public. Respond to requests for service in accordance with policies and procedures. 5. Assist passengers and work public areas during irregular operations, such as inclement weather, holidays, special events and airport emergencies. 6. Coordinate contracted staff during peak periods to ensure adequate transportation is available, increase ground transportation taxi services as deemed necessary. 7. Inspect airport permitted taxi cabs to ensure compliance with contractual rules and in accordance with Chapters 4 and 22 of city ordinances. Complete related paperwork such as vehicle inspection reports and vehicle work orders. 8. Monitor taxi flow in the commercial lane, facilitate taxi and shuttle loading for a smooth flow of traffic. Ensure that Taxis, Shuttles, TNC, Hotel/Motel and all commercial lane users in compliance with the airport rules and regulations 9. Advise supervisory and management staff of operational concerns and recommend changes to areas such as staffing levels, safety hazards and maintenance issues. 10. Provide support in the permitting process for companies and vehicles under Ground Transportation Operating Agreements including inspections and affixing decals and transponders. Monitor the use of TNC and Taxi staging lot, the commercial lane, hourly parking deck and Airport roadways to ensure commercial operators abide by the rules and regulations. 11. Monitor parking products and contract staff. Report issues and observations to supervisor/manager. 12. Other duties, as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

Commercial Driver rules and regulations. Customer Service principles.

Skill to:

Communicate clearly and effectively verbally in person, over telephone and two-way radio. Effectively using Word, Excel, PowerPoint and Outlook, and the ability to learn job specific software and systems.

Ability to:

Analyze problems and find effective solutions in a fast-paced environment. Deal tactfully and courteously with the public, represent the airport in a positive, professional manner, and establish and maintain effective working relationships with co-workers, tenants and contractors. This position requires the availability to work any assigned shift in a 24/7/365 schedule and is subject to overtime, calls back to work for emergency situations and work during inclement weather.

Minimum Qualifications:

High School diploma or equivalent and 3 year(s) of relevant experience; or 2 Year College Degree and 1 year of relevant experience

Preferred Qualifications:

Experience working in landside operations or an airport environment.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check. Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports. Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online. Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. For questions about your application or the hiring process, please email . The City of Charlotte is committed to making the job application process accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modification will be provided. To make a request, please email , call 704-962-6168, or visit us in person at 700 4th St., Charlotte, NC 28202 .

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees. The City of Charlotte is a drug and alcohol-free workplace.